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Bryant & Stratton College

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Customer Service - Contact Center

Orchard Park, NY · On-site

$39K/yr

The Contact Center Representative position supports college-wide enrollment efforts by providing a ... Customer Service Representative, Call Center, Full Time, Clerk, Server, Education Company ...

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How much do customer service contact center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service contact center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Service Contact Center jobs?

Customer Service Contact Center jobs involve assisting customers by phone, email, chat, or other communication channels. Employees in these roles answer questions, resolve issues, process orders, and provide information about products or services. The aim is to ensure a positive customer experience and to address any concerns efficiently. These positions require strong communication skills, patience, and the ability to handle challenging situations professionally.

What are the key skills and qualifications needed to thrive as a Customer Service Contact Center representative, and why are they important?

To thrive as a Customer Service Contact Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, multi-line phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively managing diverse customer interactions. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall customer satisfaction and retention.

What is the difference between Customer Service Contact Center vs Customer Support Specialist?

AspectCustomer Service Contact CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service or product knowledge often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice or remote, handling customer inquiries via phone, email, or chat
Employer & Industry UsageRetail, telecom, banking, healthcareTechnology, software, consumer electronics, retail
Search & Comparison IntentCustomer Service Contact Center vs Customer Support Specialist

The Customer Service Contact Center typically involves handling high volumes of calls in a fast-paced environment, focusing on resolving customer issues efficiently. Customer Support Specialists often provide more in-depth assistance, troubleshooting, and product-specific support. Both roles require strong communication skills and customer service experience, but the contact center role emphasizes volume and speed, while support specialists focus on detailed problem-solving.

What are some common challenges faced by Customer Service Contact Center representatives, and how can they be managed effectively?

Customer Service Contact Center representatives often encounter challenges such as handling high call volumes, dealing with difficult customers, and managing multiple tasks simultaneously. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience under pressure, and use available resources such as knowledge bases or escalation protocols when needed. Many organizations provide ongoing training and support to help representatives address these challenges and maintain high service quality.
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What states have the most Customer Service Contact Center jobs? States with the most job openings for Customer Service Contact Center jobs include:
What job categories do people searching Customer Service Contact Center jobs look for? The top searched job categories for Customer Service Contact Center jobs are:
Customer Service Contact Center jobs near you
Customer Service - Contact Center

Customer Service - Contact Center

Bryant & Stratton College

Orchard Park, NY • On-site

$39K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

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Job description

Location: Online Education Campus (Orchard Park, NY)

This position is performed onsite, however, there are opportunities to work a hybrid/work-from-home schedule based on tenure and performance.

Position Summary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

  1. Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
  2. Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
  3. Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
  4. Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
  5. Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

  • Telephone skills
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Goal oriented
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience

Qualifications:

  • High school diploma or equivalent
  • Previous customer service or sales experience
  • Internet savvy with knowledge of Microsoft Office product, including Outlook
  • High degree of phone etiquette, problem solving, and ability to build rapport

Preferred qualifications:

  • Associate's degree or higher
  • Previous call center and sales experience

Schedule: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

Salary:

$39,000 per year ($18.75 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.


Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education

Company Description

Bryant & Stratton College, a not-for-profit institution, has been educating students for over 170 years and with 17 ground campuses and an online division we continues to grow! Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success! As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits.
As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students.
Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.
Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.
At this time, we are a qualifying employer under the student loan forgiveness program.
Bryant & Stratton College is an Equal Opportunity Employer