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Customer Service Contact Center Jobs (NOW HIRING)

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

Provide excellent customer service and demonstrate high level of listening skills • Provide real time management support within the Contact Center. • Provide daily direction and communication to ...

United Airlines

Director, Contact Center AI

Seattle, WA · On-site

Advise senior client stakeholders across customer service, operations, technology, digital, data, risk, and transformation functions. * Define AI-enabled contact center strategies, target operating ...

L.A. Care Health Plan

Lead Contact Center

Los Angeles, CA · On-site

$69K - $82K/yr

At least 2 years of customer service experience. At least 6 months of lead experience in a health plan/ healthcare customer service contact center environment. Preferred: Experience in working with ...

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All JobsCustomer Service Contact Center Jobs

Customer Service Contact Center information

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$10

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$26

How much do customer service contact center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer service contact center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Service Contact Center jobs?

Customer Service Contact Center jobs involve assisting customers by phone, email, chat, or other communication channels. Employees in these roles answer questions, resolve issues, process orders, and provide information about products or services. The aim is to ensure a positive customer experience and to address any concerns efficiently. These positions require strong communication skills, patience, and the ability to handle challenging situations professionally.

Is CSR a stressful job in BPO?

Customer Service Representatives (CSRs) in BPO environments often face stress due to high call volumes, performance targets, and dealing with difficult customers. The job requires strong communication skills, patience, and the ability to handle repetitive tasks, which can contribute to stress levels, especially during peak hours or challenging interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Contact Center representative, and why are they important?

To thrive as a Customer Service Contact Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, multi-line phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively managing diverse customer interactions. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall customer satisfaction and retention.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Manager, with salaries exceeding $70,000 annually. Advanced skills, industry experience, and certifications can lead to higher compensation in these positions.

What is the difference between Customer Service Contact Center vs Customer Support Specialist?

AspectCustomer Service Contact CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service or product knowledge often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice or remote, handling customer inquiries via phone, email, or chat
Employer & Industry UsageRetail, telecom, banking, healthcareTechnology, software, consumer electronics, retail
Search & Comparison IntentCustomer Service Contact Center vs Customer Support Specialist

The Customer Service Contact Center typically involves handling high volumes of calls in a fast-paced environment, focusing on resolving customer issues efficiently. Customer Support Specialists often provide more in-depth assistance, troubleshooting, and product-specific support. Both roles require strong communication skills and customer service experience, but the contact center role emphasizes volume and speed, while support specialists focus on detailed problem-solving.

How can I make 2000 a week working from home?

A Customer Service Contact Center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Achieving this income may also involve working overtime, earning performance-based bonuses, or securing roles with higher pay rates, often requiring strong communication skills and familiarity with customer service tools. However, typical pay rates for customer service roles vary and reaching this level consistently may require advanced positions or additional income sources.

What jobs pay 4000 a week without a degree?

In customer service contact centers, high-paying roles such as team leaders or specialized support agents can reach $4,000 weekly with experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but typically do not require a college degree. Earning this level may also depend on the company, location, and the ability to handle high-volume or complex customer issues.

What are some common challenges faced by Customer Service Contact Center representatives, and how can they be managed effectively?

Customer Service Contact Center representatives often encounter challenges such as handling high call volumes, dealing with difficult customers, and managing multiple tasks simultaneously. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience under pressure, and use available resources such as knowledge bases or escalation protocols when needed. Many organizations provide ongoing training and support to help representatives address these challenges and maintain high service quality.
More about Customer Service Contact Center jobs
What states have the most Customer Service Contact Center jobs? States with the most job openings for Customer Service Contact Center jobs include:
What job categories do people searching Customer Service Contact Center jobs look for? The top searched job categories for Customer Service Contact Center jobs are:
Customer Service Contact Center jobs near you
Infographic showing various Customer Service Contact Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Member Service (Contact Center) Representative 1

Member Service (Contact Center) Representative 1

American First Credit Union

Brea, CA • On-site

$19.64 - $24.56/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

MEMBER SERVICE (CONTACT CENTER) REPRESENTATIVE
As an American First Associate, you'll play a vital role in serving the community while enjoying a rewarding career. We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting.
Summary
As a Contact Center Representative, you are responsible for providing Excellent Service to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success. Recent customer service/sales experience within a contact center preferred.
This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.
Salary Range: $19.64 To $24.56 Hourly
The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education.
Qualifications
  • 1 year experience in sales/customer service environment.
  • 1 year experience answering phones in a fast-paced environment preferably in financial industry.
  • 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.
  • Excellent communication and Member service advisory skills.
  • Proficient computer skills
  • Ability to work in a fast-paced environment.
  • Spanish speaking preferred but not required

Schedule
ONSITE Position Mon-Fri 9:20am-6:05 pm
Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services. We offer excellent benefits: medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.
To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx
We perform thorough background and credit check.
American First Credit Union is an EEO/AA/Disability/Vets Employer

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