ZipRecruiter

Log In

1

Customer Service Contact Center Jobs (NOW HIRING)

Fortuity

Contact Center Supervisor

Columbus, OH · On-site

$55K - $65K/yr

Contact Center Supervisor Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $50,000 ... Supervise and support a team of Customer Service Representatives * Monitor daily performance ...

MTM

Supervisor, Contact Center

Norton, VA · On-site +1

$52K/yr

The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of the Contact Center such as ...

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Provide accurate information about our services, products, and promotions. * Resolve customer ... Perform other related duties as assigned by the Contact Center Manager. Key Attributes:

MTM, Inc.

Manager, Contact Center

Norton, VA · On-site

$65K - $80K/yr

The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high-volume Contact Center (CC) providing expertise and customer service support to contact center staff. The ...

next page

Showing results 1-20

All JobsCustomer Service Contact Center Jobs

Customer Service Contact Center information

See salary details

$10

$18

$26

How much do customer service contact center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service contact center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Service Contact Center jobs?

Customer Service Contact Center jobs involve assisting customers by phone, email, chat, or other communication channels. Employees in these roles answer questions, resolve issues, process orders, and provide information about products or services. The aim is to ensure a positive customer experience and to address any concerns efficiently. These positions require strong communication skills, patience, and the ability to handle challenging situations professionally.

Is CSR a stressful job in BPO?

Customer Service Representatives (CSRs) in BPO environments often face stress due to high call volumes, performance targets, and dealing with difficult customers. The job requires strong communication skills, patience, and the ability to handle repetitive tasks, which can contribute to stress levels, especially during peak hours or challenging interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Contact Center representative, and why are they important?

To thrive as a Customer Service Contact Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, multi-line phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively managing diverse customer interactions. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall customer satisfaction and retention.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Manager, with salaries exceeding $70,000 annually. Advanced skills, industry experience, and certifications can lead to higher compensation in these positions.

What is the difference between Customer Service Contact Center vs Customer Support Specialist?

AspectCustomer Service Contact CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service or product knowledge often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice or remote, handling customer inquiries via phone, email, or chat
Employer & Industry UsageRetail, telecom, banking, healthcareTechnology, software, consumer electronics, retail
Search & Comparison IntentCustomer Service Contact Center vs Customer Support Specialist

The Customer Service Contact Center typically involves handling high volumes of calls in a fast-paced environment, focusing on resolving customer issues efficiently. Customer Support Specialists often provide more in-depth assistance, troubleshooting, and product-specific support. Both roles require strong communication skills and customer service experience, but the contact center role emphasizes volume and speed, while support specialists focus on detailed problem-solving.

How can I make 2000 a week working from home?

A Customer Service Contact Center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Achieving this income may also involve working overtime, earning performance-based bonuses, or securing roles with higher pay rates, often requiring strong communication skills and familiarity with customer service tools. However, typical pay rates for customer service roles vary and reaching this level consistently may require advanced positions or additional income sources.

What jobs pay 4000 a week without a degree?

In customer service contact centers, high-paying roles such as team leaders or specialized support agents can reach $4,000 weekly with experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but typically do not require a college degree. Earning this level may also depend on the company, location, and the ability to handle high-volume or complex customer issues.

What are some common challenges faced by Customer Service Contact Center representatives, and how can they be managed effectively?

Customer Service Contact Center representatives often encounter challenges such as handling high call volumes, dealing with difficult customers, and managing multiple tasks simultaneously. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience under pressure, and use available resources such as knowledge bases or escalation protocols when needed. Many organizations provide ongoing training and support to help representatives address these challenges and maintain high service quality.
More about Customer Service Contact Center jobs
What states have the most Customer Service Contact Center jobs? States with the most job openings for Customer Service Contact Center jobs include:
What job categories do people searching Customer Service Contact Center jobs look for? The top searched job categories for Customer Service Contact Center jobs are:
Customer Service Contact Center jobs near you
Infographic showing various Customer Service Contact Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Contact Center Service Representative

Contact Center Service Representative

M&T Bank

Bridgeport, CT • On-site

$25/hr

Full-time

Medical, Retirement, PTO

Posted 24 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

76th of 149 rated banks

Job description

Contact Center Service Representative

📍 Location: Bridgeport, CT

🕒 Start Date: August 17, 2026

📅 Schedule:

  • Full-time | Monday-Friday, 12:30 PM-9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM-5:00 PM

  • Contact Center Hours: Monday-Friday: 6:00 AM-9:00 PM/ Saturday & Sunday: 9:00 AM-5:00 PM

🏢 Work Arrangement:

  • First 6 months: 100% on-site

  • After 6 months: If successfully performing, ability to work 1 day from home per week

💵 Pay: $22-$25 per hour (based on experience) + 10% Shift Differential

Why M&T?

We've become one of the nation's strongest banks by knowing what matters most to our customers - and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you.

About the Role

As a Contact Center Service Representative, you'll be the voice of M&T Bank-delivering exceptional service during inbound and outbound customer interactions. You'll respond to inquiries about our products and services and provide solutions across various business lines.

What We Offer

  • Paid training Monday- Friday12:30pm to 9:00pm for several weeks

  • Overtime and Shift Differential

  • Paid Time Off

  • Health Care Benefits

  • Retirement Savings Plan

  • Tuition Reimbursement

  • Professional Development

Contact Center Hours of Operation

  • Monday-Friday: 6:00 AM-9:00 PM

  • Saturday & Sunday: 9:00 AM-5:00 PM

What You'll Do?

  • Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.

  • Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.

  • Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.

  • Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.

  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

Who Do We Need?

Minimum Qualifications:

  • High school diploma or equivalent (GED)

  • At least 6 months of proven experience in sales, service, or a related field

  • Strong communication and telephone skills

  • Good organizational and time management abilities

  • Basic familiarity with personal computers

  • Proven problem-solving skills

  • Understanding of customer service principles and their role in relationship-building

Preferred Qualifications:

  • Minimum of 1 year of customer service, sales or related experience

  • Familiarity with Contact Center systems

  • Experience functioning in a fast-paced environment

Ready to Make a Difference?

Apply today and become part of a team that puts people first.

#LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.54 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

What M&T Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply