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TriSource Staffing Solutions

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Customer Contact Center Representative

Rockville, MD · On-site

$25 - $30/hr

Contact Center Representative We are seeking a highly motivated and professional Contact Center ... Promote financial products and services tailored to client needs while adhering to regulatory ...

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How much do customer service contact center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service contact center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service contact center?

Customer Service Contact Center jobs involve assisting customers by phone, email, chat, or other communication channels. Employees in these roles answer questions, resolve issues, process orders, and provide information about products or services. The aim is to ensure a positive customer experience and to address any concerns efficiently. These positions require strong communication skills, patience, and the ability to handle challenging situations professionally.

Is customer service contact center a good entry-level position?

Customer service contact center roles are often suitable for entry-level job seekers because they typically require minimal prior experience and focus on communication skills, problem-solving, and familiarity with customer service tools. These positions can provide valuable experience in communication, conflict resolution, and working in a team environment, making them a common starting point in many customer service careers.

What skills and qualifications are needed to thrive as a customer service contact center representative?

To thrive as a Customer Service Contact Center representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, multi-line phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively managing diverse customer interactions. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall customer satisfaction and retention.

What is the difference between Customer Service Contact Center vs Customer Support Specialist?

AspectCustomer Service Contact CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service or product knowledge often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice or remote, handling customer inquiries via phone, email, or chat
Employer & Industry UsageRetail, telecom, banking, healthcareTechnology, software, consumer electronics, retail
Search & Comparison IntentCustomer Service Contact Center vs Customer Support Specialist

The Customer Service Contact Center typically involves handling high volumes of calls in a fast-paced environment, focusing on resolving customer issues efficiently. Customer Support Specialists often provide more in-depth assistance, troubleshooting, and product-specific support. Both roles require strong communication skills and customer service experience, but the contact center role emphasizes volume and speed, while support specialists focus on detailed problem-solving.

What are the duties of a customer service contact center?

A customer service contact center representative handles customer inquiries, provides information about products or services, resolves complaints, and processes orders or requests through phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient service and maintain customer satisfaction.

What are common challenges faced by customer service contact center representatives, and how can they be managed?

Customer Service Contact Center representatives often encounter challenges such as handling high call volumes, dealing with difficult customers, and managing multiple tasks simultaneously. To manage these effectively, it's important to develop strong communication and active listening skills, maintain patience under pressure, and use available resources such as knowledge bases or escalation protocols when needed. Many organizations provide ongoing training and support to help representatives address these challenges and maintain high service quality.
More about Customer Service Contact Center jobs
What states have the most Customer Service Contact Center jobs? States with the most job openings for Customer Service Contact Center jobs include:
What job categories do people searching Customer Service Contact Center jobs look for? The top searched job categories for Customer Service Contact Center jobs are:
Customer Service Contact Center jobs near you
Infographic showing various Customer Service Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Contact Center Customer Service Representative

simonschustr

River Edge, NJ

$15.75 - $20.25/hr

Full-time

Posted 3 days ago

New

Job description

Simon & Schuster is currently seeking a Contact Center Customer Service Representative to join our Team. This position will support our internal, external customers and clients with accurate, timely and efficient customer service and order processing.

DUTIES:

  • Answer and respond to customer calls and emails throughout the day providing customer support for the company. 
    • Manage customer information needs (availability, shipping status, etc.)
    • Respond to customer with pertinent product and/or company marketing information. 
    • Use available resources to track and trace orders and provide proof of delivery documentation.
    • Promptly & accurately enter orders received via telephone as well as replacement orders.
  • Provide proactive education of our customers on our policies, procedures, and products to enhance the customer experience.
  • Communicate with other departments internally and with outside sources to get answers and give quality service to our customers and clients.
  • Make Outbound calls to contact customer to clarify orders prior to processing by Order Entry.
  • Update completed orders following company procedures and policies by use of Order Management
  • Suggest appropriate tools for customer self-help, such as Customer Portal, setup for automated invoice and credit emails, etc.
  • Provide support to customers using our online system, responding to product/order questions and redirecting technical questions as appropriate.
  • Handle customer complaints/queries, provide appropriate solutions within acceptable timeframe; follow-up to ensure resolution.
  • Representative will assist with special projects as needed.

REQUIREMENTS:

  • College 2 or 4 year degree preferred or commensurate business experience
  • 1 – 2 years Call Center and Customer Service experience, particularly in a corporate environment
  • Excellent PC skills.  Microsoft Office package (Outlook, Excel, Word, etc.) (SAP experience a plus)
  • Must be able to construct and maintain simple spreadsheets in MS Excel
  • Professional telephone and email etiquette
  • Excellent communication skills: verbal and written
  • Strong interpersonal skills
  • Well organized, with good time management and follow-up skills
  • Ability to multi-task and prioritize accordingly.

 

SCHEDULED WORK HOURS:  Monday - Friday, 9:30am - 6:00pm

LOCATION:                              Riverside, NJ

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