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Contact Center Engineer Jobs in Virginia (NOW HIRING)

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...

Geico

Senior Contact Center Data Engineer

Virginia Beach, VA · On-site

$100K - $136K/yr

The Senior Contact Center Data Engineer I is a senior individual contributor responsible for building scalable analytics solutions, guiding complex analysis, and helping mature the contact center ...

Geico

Senior Contact Center Data Engineer

Fredericksburg, VA · On-site

$104K - $141K/yr

The Senior Contact Center Data Engineer I is a senior individual contributor responsible for building scalable analytics solutions, guiding complex analysis, and helping mature the contact center ...

rockITdata

AI/ML Engineer

Arlington, VA · On-site

$120 - $180/hr

The engineer will work across all four AI capabilities: IVR Call Taking, AI Coaching, Call ... Experience with Amazon Connect, Contact Lens, and contact center AI workflows * Prior work in ...

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$38.7K

$100.9K

$136.3K

How much do contact center engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for contact center engineer in Virginia is $100,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Virginia?

The most popular types of Contact Center Engineer jobs in Virginia are:

What are popular job titles related to Contact Center Engineer jobs in Virginia?

For Contact Center Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Virginia look for?

The top searched job categories for Contact Center Engineer jobs in Virginia are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Virginia as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $100,879 per year, or $48.5 per hour.

Senior Contact Center Developer

Mclean, VA • On-site

Hire Talent
See more jobs at Hire Talentexternal

$56 - $73.75/hr

Other

Re-posted 18 days ago

Job description

Senior Contact Center Developer

As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.

Responsibilities:

  • Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
  • Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
  • Develop and integrate Chat functionality for web portals.
  • Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
  • Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
  • Design call routing and messaging solutions for seamless user experiences.
  • Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
  • Utilize Java Spring Framework for backend development and maintain codebases using Git.
  • Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
  • Manage and track incidents, defects, and enhancements through Jira.
  • Maintain and organize design artifacts in SharePoint or Confluence.
  • Assist with project releases, maintenance, and security updates to ensure system reliability.
  • Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Experience/Preferred Skills Required:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
  • Strong expertise in backend systems for service-oriented architectures.
  • Experience with chatbots, voice assistants, or AI-driven products is a plus.
  • Experienced in the Java and other programming languages like Python, Node.js is also a plus.
  • Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
  • Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements (preferred).
  • Preferred: Experience in containerization using Docker or Kubernetes is a plus.
  • Detail-oriented, capable of managing multiple priorities, and thrive in a collaborative, fast-paced environment.

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