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Remote Contact Center Engineer Jobs in Riverside, CA

ABB

Strategic Segment Proposal Engineer

La Verne, CA · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

ABB

Strategic Segment Proposal Engineer

Irvine, CA · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

Salas O'Brien, Inc.

Mechanical Engineer

Tustin, CA · On-site +1

$70K - $110K/yr

... higher education, and data center market types. * Conduct existing building surveys and ... Tustin, CA (on-site with remote half day on Fridays) Travel : * Up to 25% Compensation & Benefits:

First American

Title Officer (Remote)

Santa Ana, CA · Remote

$23.37 - $31.15/hr

Customer contact involves large vacation ownership developers and aligning processes with customer ... Proficient with company operating systems Pay Range: $23.37 - $31.15 Hourly, Remote This hiring ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Riverside, CA

Remote Contact Center Engineer information

See Riverside, CA salary details

$40.7K

$106.2K

$143.4K

How much do remote contact center engineer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for remote contact center engineer in Riverside, CA is $106,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Riverside, CA? For Remote Contact Center Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Riverside, CA look for? The top searched job categories for Remote Contact Center Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Contact Center Engineer jobs? Cities near Riverside, CA with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you

Senior Substation P&C Engineer - Remote Eligible

Mesa Accosiates

Pomona, CA • On-site, Remote

$95K - $170K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description

PDS 9 / Power Delivery Substation
This position is not eligible for recruiting or sourcing by outside parties.
Disclaimer: Be cautious and only respond to emails from our "mesainc.com" domain. We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If you receive any communication asking for such information, it is not from Mesa. For any concerns, or to verify the authenticity of a message, please contact us through our official channels.
We've got the power to energize your career and spark YOUR work/life balance through professional development and exceptional benefits. Don't delay, plug in today for an inclusive and meaningful career. Mesa Associates Inc. is a woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and municipal entities. We specialize in power generation and delivery services including electrical high-voltage, substations, switchyard, transmission line, & distribution design.
We have been in the top 10 of EC&M's Top 40 Electrical Design Firms since 2012. With over 1,000 associates, we are big enough to perform, but small enough to care!
This is a virtual position in the United States where you will work from your personal residence in a distraction free space. We are currently hiring/performing work in: any US state.
Mesa seeks a senior level substation design engineer with at least 15 years of recent and progressively responsible experience performing substation design and/or QA/QC including but not limited to:
  • Development of single lines, elementaries, panel elevations, and wiring diagrams, creation of bills of materials, and cable schedules utilizing Microsoft Office and AutoCAD software.
  • Perform electrical P&C design for substations ranging from 4kV to 500kV.
  • Work in a project team environment with engineers and other designers involved in high and extra-high voltage substations.
  • Interpret and incorporate vendor information into design deliverables.
  • Properly apply client's substation design standards to the work.
  • High level understanding of SCE and Industry Standards.
  • Work on multiple projects concurrently.

The ideal candidate will be responsible for the following:
  • Work with the QA/QC team to perform independent quality checks primarily on P&C drawings, however physical design drawing reviews may also be required.
  • Capable of coaching and mentoring Design Engineers while providing constructive feedback on design errors.
  • Capable of preparing and verifying calculations using engineering formulas and skills or application specific software as required.
  • Manages personal task assignments, and for designated team members to ensure adherence to scope, schedule and budget.
  • Monitors project execution milestones and schedules to ensure projects are completed on schedule.
  • Performs technical and coordination checking/ review of deliverables and other project or study documents.
  • Use strong verbal and written communication skills with team members and clients
  • Use good interpersonal skills to build relationships with team members and clients
  • Accept responsibility for technical adequacy of deliverables designed or checked
  • Work under the direction of others to complete the assignment on schedule and under budget.

Supervision of less experienced engineers or technical support personnel is exercised on an assignment basis and is not an on-going substantial component at this level.
Benefits:
  • Paid Time Off
  • Holiday Pay - 10 Annually
  • Group Medical/Dental Insurance
  • Life Insurance (Company Paid)
  • Disability Insurance (Company Paid)
  • 401(K) Retirement Savings Plan
  • 401(K) Matching Contribution
  • Section 125 / Cafeteria Plan
  • Long Term Care Insurance
  • Tuition Reimbursement
  • Fitness Center Reimbursement
  • Annual Performance Bonus
  • 9/80 Work Schedule

Annual Salary Range:
$95,680 - $170,560
The expected compensation is a range determined by factors including but not limited to education, experience, and qualifications of the candidate, internal equity, work location, and hiring department's fiscal resources.
Notice to External Search Firms: Mesa Associates, Inc. and its subsidiaries do not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Mesa Associates, Inc. Talent Acquisition engages with approved search firms directly for specific hiring needs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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