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Virtual Call Center Jobs in Riverside, CA (NOW HIRING)

... virtual care offerings. As CommonSpirit Health, we make the healing presence of God known in our ... Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino ...

... virtual care offerings. The posted compensation range of $52.23 - $68.16 /hour is a reasonable ... Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino ...

... virtual care offerings. As CommonSpirit Health, we make the healing presence of God known in our ... Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino ...

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Virtual Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do virtual call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center jobs? Cities near Riverside, CA with the most Virtual Call Center job openings:
Infographic showing various Virtual Call Center job openings in Riverside, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.
RN Float Personnel

$54.06 - $70.55/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


CommonSpirit Health rating

7.1

Company rating: 7.1 out of 10

Based on 503 frontline employees who took The Breakroom Quiz

372nd of 870 rated healthcare providers


Job description

RN Float Personnel

Partnering for a stronger, healthier world.

At CommonSpirit Health, we believe in the healing power of humanity. We invite you to explore our specialty areas and pursue a career in humankindness.

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $54.06 - $70.55 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Employment Type: Full Time

Department: Nursing Float Personnel

Hours/Pay Period: 72

Requisition ID: 2026-472627

Remote: No

Weekly Schedule: Sunday-Saturday 1945-0715

Shift: Night

Category: Staff Nurse

Job Details

Job Summary and Responsibilities

As a Clinical Nurse, you will be a central figure in our patient care team, delivering exceptional, compassionate care that truly makes a difference in our patients' lives. Every day you will collaborate on comprehensive screenings, conduct critical risk assessments, provide vital preventative health education, and expertly coordinate care for diverse patient populations, leveraging technology to streamline processes. You'll ensure patients feel informed and at ease, patiently guiding them through instructions and addressing their concerns. To be successful in this role, you will combine robust clinical knowledge and technological proficiency with genuine compassion, strong communication skills, and an adaptable approach to learning and patient-centered care.

  • Patient Satisfaction: Is a role model for the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles when interacting with customers, subordinates and colleagues.
  • Orients patient/family members to patient room, to include: placement of personal belongings, use of bed, call light system, and other equipment as appropriate to patient's age.
  • Completes Nursing Assessment and consistently utilizes/develops initial care plan for patient by utilizing all available sources of information; patient, family, old records, etc., and develops plan of care that is specific to patient's health and age related needs. Recognizes patient's/family's capabilities and assists them to function at their optimal level. Makes appropriate adjustments for each individual, respecting their capabilities and age needs, and allowing for optimal independence.
  • Demonstrates knowledge of patient population needs, utilizing knowledge of growth and development throughout the lifespan, including: Physiology and Pathology Use of generic and unit-specific protocols and procedures Use of standards/critical pathways Ability to provide direct patient care
  • Consistently communicates with other team members, each assigned patient's individual and age specific needs, and documents this in the Nursing Plan of Care. Reviews Nursing Plan of Care on each assigned patient and modifies as needed, according to Unit/Hospital Policy. Consistently modifies Nursing Plan of Care as required by changing patient needs, as determined by evaluation of care administered and continuing patient assessment.
  • Develops a teaching/discharge plan for individual patients; utilizes assessment data and includes the patient and family whenever possible and appropriate, and their activity is documented. Evaluates patient education with clients/family and involves other caregivers in teaching process, to ensure needed education is provided. Documentation reflects patient/family understanding, feedback, or return demonstration.

Job Requirements

Required

  • Registered Nurse: CA
  • Basic Life Support - CPR
  • One (1) year experience in area of specialty

Founded in 1928, Dignity Health - St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. Serving nearly 100,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, stroke care and orthopedics. Additionally, St.Bernardine Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was recently awarded AMA/ASA's Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital's commitment to providing the best stroke care. It was named one of Healthgrades America's 100 Best Hospitals for Prostate Surgery in 2026.

One Community. One Mission. One California

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Nursing excellence starts with you.

Are you a career fit with our CommonSpirit Health culture? To understand how we are structured, we believe in some core philosophies with the following:

We will be stronger together, achieving excellence in all we do, collaborating across the fields and growing our collective knowledge

We will let humankindness guide us as we treat every person with holistic, personalized care for the body, mind and spirit.

We will advance the science and art of nursing as innovative leaders who demonstrate the power of evidence-based, compassionate care. If you believe in working together with humankindness for all to advance the science and art of nursing - then you have found your career fit with us!

"Our hope is that you will always feel inspired, knowing you truly are the heart and soul of CommonSpirit."

– Kathleen D. Sanford, EVP, Chief Nursing Officer

Success Profile

What makes a successful RN Float Personnel at St Bernardine Medical Center?

  • Collaborative
  • Compassionate
  • Efficient
  • Good Listener
  • Organized
  • Problem-Solver
Your Potential Career Path

This is a snapshot of your potential career path highlights the series of job positions that help you progress towards your goals and objectives. Ultimately, your career path depends on your career values and personal goals.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Our Total Reward offerings

At CommonSpirit Health, we believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.

For more information, please visit Total Rewards.

  • Pay and Recognition
  • Balanced Life
  • Well-Being
  • Professional Growth
  • Financial Future
  • Dependent Care

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please


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