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Call Center Manager Jobs in Riverside, CA (NOW HIRING)

Select Source Sales

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Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

TIMEPROOFUSA

Call Center Representative

Anaheim, CA

$25 - $35/hr

Growth opportunities -- advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions * High-energy, supportive team culture built on integrity, recognition, and fun What ...

EFP Staffing

Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

Job Responsibilities: - Learn all customer service branch manager and company related tasks and ... lower call center abandonment rate daily. - Help process all types of orders and assist with ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, CA

Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call center manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center Manager jobs in Riverside, CA? For Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Riverside, CA look for? The top searched job categories for Call Center Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Manager jobs? Cities near Riverside, CA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,596 per year, or $32 per hour.

Call Center Manager

Select Source Sales

Corona, CA • On-site

$35 - $45/hr

Full-time

Posted 8 days ago

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Job description

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team performance and high customer service standards during regular weekday hours, with limited travel expectations.

Responsibilities

  • Supervise and lead call center team members
  • Monitor and evaluate team performance
  • Ensure exceptional customer service delivery
  • Develop and manage staff scheduling
  • Plan and conduct training and development sessions
  • Implement quality assurance measures
  • Prepare and present performance reports
  • Resolve conflicts within the team
  • Manage recruitment and onboarding
  • Identify and implement process improvements

Preferred Qualifications

  • 2+ years of experience in call center management
  • Associate degree in Management or related field