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Call Center Manager Jobs in Riverside, CA (NOW HIRING)

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure ... a call center environment. * Comfortable making and receiving a high volume of client calls.

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... management and a team that wants you to succeed. If you're a licensed insurance professional ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring ... management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service ...

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... management and a team that wants you to succeed. If you're a licensed insurance professional ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Rencata

Call Center Representative

Irvine, CA · On-site

$25/hr

In this role, you will be responsible for managing cash collections related to institutional and private loans, payment plans, and past-due inactive student accounts. You will also support the ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, CA

Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center Manager jobs in Riverside, CA?

For Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Riverside, CA look for?

The top searched job categories for Call Center Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Manager jobs?

Cities near Riverside, CA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,596 per year, or $32 per hour.

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site, Remote

$38K - $48K/yr

Full-time

Re-posted 7 days ago

Job description

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.
Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
Demonstrated skills in time management and team building.
Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
Knowledge of government regulations, federal, state, and local health benefit programs preferred.
Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
Ability to adapt to a constantly changing environment.
Basic computer experience and keyboarding skills.
Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.
Call Center Support
Be a key contributor to meeting our contractual obligations to PCMI.
Meet and maintain all of the department service metrics and performance objectives.
Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
Identify, initiate, and implement at least one process improvement and/or innovation annually.
Other
Utilize all capabilities to satisfy one mission- to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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