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Call Center Manager Jobs in Riverside, CA (NOW HIRING)

Tireco-Distributors

Distribution Center Manager

Fontana, CA · On-site

$80 - $120/hr

... management of drivers, supervisors, leads and distribution center associatesManage the day-to-day ... call orders are handled in an efficient and courteous mannerEnsure fleet is compliant with DOT ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. * Provides administrative support and excellent customer ...

Atlas Copco

Service Center Manager - Anaheim

Anaheim, CA · On-site

$129K - $161K/yr

Your role As a Service Center Manager - Anaheim, you will drive growth of the parts and service ... com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case ...

Atlas Copco

Service Center Manager - Anaheim

Anaheim, CA · On-site +1

$129K - $161K/yr

Your role As a Service Center Manager - Anaheim, you will drive growth of the parts and service ... com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case ...

Community Health Systems, Inc.

Operator

Riverside, CA · On-site

Reporting to the Clinic Site Manager, the Operator will be the liaison between our patients and our clinics. The Call Center Associate will be able to provide initial service support for inbound ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Forward more complex problems to management, as required. Who you are: * High School diploma or ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Forward more complex problems to management, as required. Who you are: * High School or GED ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, CA

Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center Manager jobs in Riverside, CA?

For Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Riverside, CA look for?

The top searched job categories for Call Center Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Manager jobs?

Cities near Riverside, CA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,596 per year, or $32 per hour.

Distribution Center Manager

Tireco-Distributors

Fontana, CA • On-site

$80 - $120/hr

Other

Medical, Dental

Posted 14 days ago

Job description

JOB TITLE: Distribution Center ManagerTEAM MEMBER PERKSAlong with a competitive paycheck, you will also get to enjoy a full suite of benefits including:Paid WeeklySick Time - 5 daysVacation Time - Earn up to 2-weeks on your first year of employmentPaid Holidays and Floating HolidaysPremium FREE Medical and Dental coverage optionsVision Insurance401(k) with company matchingLife InsuranceDiscounts on Tires and WheelsOpportunity for advancementWE WANT TO HEAR FROM YOU IF YOUPride yourself in providing excellent customer serviceHave proven time management masteryHave the ability to work independently and in a teamPride yourself on solving problems efficientlyESSENTIAL RESPONSIBILITES:Responsible for all facility operations including scheduling and management of drivers, supervisors, leads and distribution center associatesManage the day-to-day distribution center operations including unloading and loading of all shipments ensuring accuracy and timeliness of shipments and paperwork. Align workload, people management and process objectivesEnforce all programs; safety, operational, and personnel policies and proceduresComply with federal, state, and local warehousing, fleet, material handling, and shipping requirementsSafeguard distribution center operations and contents by establishing and monitoring security procedures and protocolsOversee a safe, clean, and orderly operating environmentResponsible for the accuracy of shipmentsEnsure facility is in good condition; maintains a clean, efficient distribution centerSustain distribution center staff through recruitment, selection, and training of team membersIdentify and execute coaching opportunities to develop team membersVerify inventory accuracy through cycle count process to ensure inventory accuracy is maintained at levels acceptable to company standardsEnsure all will call orders are handled in an efficient and courteous mannerEnsure fleet is compliant with DOT regulationsImplement a monthly/yearly budget acceptable to cost control performance measuresUtilize a “Creativity before Capital” approach to managing and leading the facilitiesDevelop strategies and programs to reduce costs and lead times, increase inventory turns and order turnaround timeResponsible for providing outstanding customer serviceREQUIRED QUALIFICATIONS AND SKILLS:A B.S./B.A. degree in Business Administration, Operations Management, Manufacturing, Management, or equivalent work experience preferredMinimum of 2 years’ operations leadership experience preferredExperience managing fleet of delivery vehicles under DOT compliancePossess a valid regular driver’s license, some states may require a Class D licenseInsurable by Company’s insurance carrierStrong leadership skills: train, motivate and direct the work of othersStrong organization and decision-making skills with an attention to detailStrong oral and written communication skillsProven customer service skillsProven process improvement experienceDistribution center, fleet, and forklift safetyWorking knowledge of OSHAKnowledge of computers to operate effectively with Outlook, Word, and ExcelBudget managementAbility to operate a lift. All positions that require the use of a lift, will be provided training to obtain lift certificationAbility to become Smith System certified. Training will be provided by the company #J-18808-Ljbffr

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