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Remote Cisco Contact Center Engineer Jobs in Riverside, CA

LeadAdvisors

Business Development Manager

Irvine, CA · Remote

You understand BPO and contact center economics, or you can learn them in 30 days. * You can run discovery, build a proposal, redline a contract, and close -- without engineering or marketing in the ...

Mesa Associates, Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

Mesa Associates Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

trane technologies

Remote Monitoring Specialist

Brea, CA · Remote

... Center customers. Responsible for the remote maintenance, operation, diagnosis, and programming of ... contact. * Turns in all required paperwork and reports in a timely manner. * Keeps current on Trane ...

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All JobsCisco Contact Center Engineer JobsRemote Cisco Contact Center Engineer JobsRemote Cisco Contact Center Engineer Jobs in Riverside, CA

Remote Cisco Contact Center Engineer information

See Riverside, CA salary details

$20

$62

$85

How much do remote cisco contact center engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote cisco contact center engineer in Riverside, CA is $62.17, according to ZipRecruiter salary data. Most workers in this role earn between $54.18 and $69.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Cisco Contact Center Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Contact Center EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentContact center systems, IVR, call routingUnified communications, video conferencing, collaboration tools
Industry UsageCustomer service, call centers, support centersCorporate communication, remote collaboration, enterprise communication

Remote Cisco Contact Center Engineers focus on designing, implementing, and maintaining contact center solutions like IVR and call routing, primarily for customer support environments. In contrast, Remote Cisco Collaboration Engineers work on unified communication systems such as video conferencing and collaboration tools within organizations. While both roles require Cisco collaboration certifications and involve remote work, their primary focus areas differ, aligning with distinct business needs.

What are popular job titles related to Remote Cisco Contact Center Engineer jobs in Riverside, CA? For Remote Cisco Contact Center Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Cisco Contact Center Engineer jobs in Riverside, CA look for? The top searched job categories for Remote Cisco Contact Center Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Cisco Contact Center Engineer jobs? Cities near Riverside, CA with the most Remote Cisco Contact Center Engineer job openings:
Remote Cisco Contact Center Engineer jobs near you
Infographic showing various Remote Cisco Contact Center Engineer job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $129,315 per year, or $62.2 per hour.
Salesforce Service Cloud Voice Architect

Salesforce Service Cloud Voice Architect

3B Staffing LLC

Irvine, CA • Remote

$74 - $91.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salesforce Service Cloud Voice Architect Our client is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design, implementation, and delivery of scalable voice solutions within Salesforce Service Cloud. This role is ideal for a technical leader with deep contact center expertise who enjoys owning end-to-end architecture and partnering closely with cross-functional teams to bring high-impact customer experience solutions to life. Location: 100% Remote (U.S. based) What You'll Do:
  • Architect, build, and deliver Salesforce Service Cloud Voice solutions from concept through production launch, supporting high-volume, multi-channel contact center environments.
  • Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization.
  • Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable and reliable voice operations.
  • Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures.
  • Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent productivity and customer experience metrics.
What Gets You the Job:
  • 7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice implementations.
  • Proven experience architecting and launching Service Cloud Voice solutions in production, customer-facing environments.
  • Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms.
  • Deep understanding of contact center concepts including Omni-Channel routing, IVR design, voice concurrency, SLAs, and KPIs.
  • Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders.

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