ZipRecruiter

Log In

1

Call Center Manager Jobs in Riverside, CA (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Ultimate LLC

Call Center Representative-Temp

Irvine, CA · On-site

$24/hr

... team member and assign the CRM record/information to the advisor based on rotation. * Be ... A minimum of one to two years' experience as a Call Center, Customer Service Representative ...

New

next page

Showing results 1-20

All JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, CA

Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call center manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center Manager jobs in Riverside, CA? For Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Riverside, CA look for? The top searched job categories for Call Center Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Manager jobs? Cities near Riverside, CA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,596 per year, or $32 per hour.
Call Center Representative

Call Center Representative

Inland Eye Specialists

Murrieta, CA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join a team where patient care and people truly come first. Inland Eye Specialists is seeking a patient-focused Call Center Representative to support our Murrieta, CA offices. This role offers the work-life balance you've been looking for-no late nights, no weekends, and no major holidays, along with a robust benefits package, clear career growth opportunities, and a supportive, team-oriented environment where you are genuinely seen, heard, and respected.
If you're a strong communicator who enjoys helping others and thrives in a fast-paced, patient-centered setting, we'd love to meet you.
Since 1982 Inland Eye Specialists has been providing quality eye care services for the whole family. Our medically trained staff includes board certified surgeons, optometrists, and licensed optical specialists. Our experienced practitioners utilize a wide variety of the safest, most advanced techniques to protect, restore, and enhance your vision. We are professionals committed to providing the most comprehensive eye care available in a respectful and compassionate atmosphere.
This is your opportunity to join Inland Eye Specialists, one of the area's most recognized leaders in ophthalmology and optometry.
We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Inland Eye Specialists are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn't speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.
The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.
Responsibilities
  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Qualifications
  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide
  • Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities
  • Offered pay $23 per hour

#ESP1

Apply