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Call Center Manager Jobs in Riverside, CA (NOW HIRING)

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, CA

Call Center Manager information

See Riverside, CA salary details

$30.8K

$66.6K

$114.2K

How much do call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center manager in Riverside, CA is $66,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center Manager jobs in Riverside, CA? For Call Center Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Riverside, CA look for? The top searched job categories for Call Center Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Manager jobs? Cities near Riverside, CA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, CA as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,596 per year, or $32 per hour.
Call Center Agent

Call Center Agent

Adriana's Insurance

Irvine, CA • On-site

$18 - $80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Pay: $18.00 - $80.00 per hour

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.

Key Responsibilities

  • Make high-volume outbound and inbound sales calls to prospective insurance customers
  • Identify customer needs and recommend appropriate insurance solutions
  • Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
  • Consistently meet or exceed daily, weekly, and monthly sales targets
  • Follow approved sales scripts while adapting to customer conversations naturally
  • Overcome objections and clearly explain value propositions
  • Accurately collect and document customer information in CRM systems
  • Maintain strict compliance with insurance regulations and call quality standards
  • Participate in sales coaching, training sessions, and performance reviews

Pay: Hourly + Uncapped Commissions

Sign on Bonus up to $4,000 for licensed agents

Requirements

Required Qualifications

  • High school diploma or equivalent
  • 1+ year of call center sales, inside sales, or telemarketing experience preferred
  • Strong persuasion, negotiation, and closing skills
  • Confident phone presence with excellent verbal communication
  • Ability to work in a fast-paced, metric-driven environment
  • Basic computer skills and experience using CRM or dialer systems
  • Reliable attendance and strong work ethic

Preferred Qualifications

  • Insurance sales experience (life, health, auto, or P&C)
  • Active insurance license or willingness to obtain one
  • Experience working with quotas, commissions, or performance bonuses
  • Bilingual (Spanish/English a plus)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • On-the-job paid training to set you up for success

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