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Call Center Director Jobs in Riverside, CA (NOW HIRING)

InnovAge

Center Director

San Bernardino, CA · On-site

$48K - $66K/yr

Responsibilities The Center Director is the primary business owner responsible for delivering on the overall performance of the center, including compliance with licensing, accreditation and ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ Annually About Us With more than 25 years in ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ Annually About Us With more than 25 years in ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ Annually About Us With more than 25 years in ...

Ultimate LLC

Call Center Representative

Irvine, CA · On-site

$24/hr

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months, it could ...

J4K Preschool Corona, Inc

Center Director

Corona, CA · On-site

$48K - $66K/yr

Description Center Director (Full-Time) Do you believe the earliest years are the most powerful? We are seeking a compassionate, visionary, and driven Center Director who understands that strong ...

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Showing results 1-20

All JobsCall Center Director JobsCall Center Director Jobs in Riverside, CA

Call Center Director information

See Riverside, CA salary details

$45.9K

$107.5K

$166.9K

How much do call center director jobs pay per year?

As of Jun 26, 2026, the average yearly pay for call center director in Riverside, CA is $107,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $125,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center Director jobs in Riverside, CA? For Call Center Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Riverside, CA look for? The top searched job categories for Call Center Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Director jobs? Cities near Riverside, CA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Riverside, CA as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,468 per year, or $51.7 per hour.

Call Center Receptionist

Westeasthub Llc

Yorba Linda, CA

$21/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

Benefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Profit sharing

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a professional and personable Call Center Receptionist to be the first point of contact for our customers. In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls to promote our services and acquire new customers. Youll play a key role in creating a welcoming experience and driving customer engagement.
Key Responsibilities

  • Answer inbound calls promptly and professionally
  • Greet and direct customers to the appropriate department or resource
  • Make outbound calls to promote services and acquire new customers
  • Provide accurate information about products, services, and promotions
  • Log call details and customer interactions in the system
  • Assist with administrative tasks like scheduling, data entry, and follow-ups
  • Maintain a professional, organized front-desk environment
Qualifications

  • High school diploma or GED required; college coursework preferred
  • Previous experience in a receptionist or call center role is a plus
  • Excellent verbal and written communication skills
  • Strong customer service orientation and a proactive attitude
  • Ability to multitask and handle both inbound and outbound calls efficiently
  • Proficiency with Microsoft Office and call center software
  • Detail-oriented and organized with a strong focus on follow-through