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Call Center Director Jobs in Riverside, CA (NOW HIRING)

Rezolut

Center Director

Irvine, CA · On-site

$74K - $84K/yr

Summary/Objective The Center Director will direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance. Essential Functions of a ...

Rezolut

Center Director

Chino Hills, CA · On-site

$74K - $84K/yr

Summary/Objective The Center Director will direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance. Essential Functions of a ...

Learning Care Group, Inc.

Center Director

Irvine, CA · On-site

$50K - $68K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Synovation Medical Group

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Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $233K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $233K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $200K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently met or exceeded performance targets, including call handling time ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Top Skills Details customer service,call center,computer navigation Additional Skills & Qualifications Must be able to work with a team and on their own Must be able to type 35WPM minimum Computer ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Summary Under the direction of the Director of Patient Engagement is responsible for the active on ... Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ...

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Riverside, CA

Call Center Director information

See Riverside, CA salary details

$45.9K

$107.5K

$166.9K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Riverside, CA is $107,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $125,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center Director jobs in Riverside, CA?

For Call Center Director jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Riverside, CA look for?

The top searched job categories for Call Center Director jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Director jobs?

Cities near Riverside, CA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,468 per year, or $51.7 per hour.

Center Director

Rezolut

Irvine, CA • On-site

$74K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Rezolut rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Who is Rezolut?

Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.  

We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services!

Summary/Objective 
The Center Director will direct all center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance.

Essential Functions of a Center Director:

  • Manage staff and direct all staff activities including coordinating schedules and breaks, providing training and guidance, reviewing and approving bi-weekly timecards, conducting performance evaluations, etc.
  • Develop, implement, and administer procedures and best practices to streamline processes for center operations.
  • Provide ongoing training to staff to ensure that productivity and knowledge of the overall process are maintained and improved.
  • Manage and utilize staff to their fullest potential by motivating and challenging them to achieve results while offering developmental and educational opportunities to progress within the company.
  • Interview and hire candidates for open staff positions including technologist and office assistants.
  • Attend and participate in operations/manager meetings.
  • Oversee the use and maintenance of the equipment and facilities.
  • Maintain the center's budget by cost management and increase revenue through effective cash management.
  • Participate in and/or lead various projects as identified by management to support operations and quality patient care.

Competencies

  • Communication Proficiency
  • Learning Orientation
  • Thoroughness
  • Customer/Client Focused
  • Problem solving

Supervisory Responsibility:

This position has supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, and sitting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Some travel may be required.

Required Education and Experience

Bachelor’s degree in related field, or combination of education and experience.

High proficiency of PC systems, tools, and applications.         

What We Offer

  • Immediately accrue PTO as you work! (Full Time) 
  • 6 Observed Holidays
  • Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
  • 401(k) Retirement plan  
  • ESOP
  • Employee Assistance Program

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

What Rezolut employees say

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