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Call Center Director Jobs in Riverside, CA (NOW HIRING)

Cal Poly Pomona

Director, Career Center

Pomona, CA · On-site

$100K/yr

Director, Career Center Apply now Job no: 561262 Work type: Management (MPP) Location: Pomona Categories: MPP, At-Will, Full Time, Student Services Type of Appointment : Full-Time, At Will Job ...

CalPolyPomona

Director, Career Center

Pomona, CA

$100K/yr

Director, Career Center Apply now Job no: 561262 Work type: Management (MPP) Location: Pomona Categories: MPP, At-Will, Full Time, Student Services Type of Appointment : Full-Time, At Will Job ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Riverside, CA

Call Center Director information

See Riverside, CA salary details

$45.9K

$107.5K

$166.9K

How much do call center director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center director in Riverside, CA is $107,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $125,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center Director jobs in Riverside, CA?

For Call Center Director jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Riverside, CA look for?

The top searched job categories for Call Center Director jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Director jobs?

Cities near Riverside, CA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,468 per year, or $51.7 per hour.

Operator

Community Health Systems, Inc.

Riverside, CA

Full-time

Posted 15 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers

Job description

JOB SUMMARY:
Reporting to the Clinic Site Manager, the Operator will be the liaison between our patients and our clinics. The Call Center Associate will be able to provide initial service support for inbound/outbound calls, schedule appointments, ensure patient data is current and accurate, and effectively address patient, complaints and inquiries keeping the patient experience at the core of every decision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule appointments and make reminder calls for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Next Gen (i.e. address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, applicable fees, and verification of income - if applicable).
  • Remind new patients to arrive 30 minutes, and established patients to arrive 10 minutes before scheduled appointment to complete paperwork.
  • Remind patients of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive experience.
  • Act as a liaison for the patients and the Health Center (i.e. direct calls to other departments as needed).
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/site manager/nurse.
  • Provide assistance with mailings and other projects as call volume permits.
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:


This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bilingual (English/Spanish) preferred.
  • Basic computer skills required.
  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic and ethnic backgrounds.
  • Ability to handle a "call center" environment: high call volumes, work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
  • Must possess excellent customer service including verbal and written communication.
  • Ability to deal effectively with changing situations and stressful environment.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

  • High School or GED required. Associate's Degree or related healthcare certification preferred.
  • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

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