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Call Center Director Jobs in Riverside, CA (NOW HIRING)

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Riverside, CA

Call Center Director information

See Riverside, CA salary details

$45.9K

$107.5K

$166.9K

How much do call center director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center director in Riverside, CA is $107,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $125,200.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Call Center Director jobs in Riverside, CA?

For Call Center Director jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Riverside, CA look for?

The top searched job categories for Call Center Director jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Call Center Director jobs?

Cities near Riverside, CA with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,468 per year, or $51.7 per hour.

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site, Remote

$38K - $48K/yr

Full-time

Re-posted 19 days ago

Job description

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.

Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
  • High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
  • Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
  • Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
  • Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
  • Demonstrated skills in time management and team building.
  • Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
  • Knowledge of government regulations, federal, state, and local health benefit programs preferred.
  • Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
  • Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
  • Ability to adapt to a constantly changing environment.
  • Basic computer experience and keyboarding skills.
  • Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
  • Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.
Call Center Support
  • Be a key contributor to meeting our contractual obligations to PCMI.
  • Meet and maintain all of the department service metrics and performance objectives.
  • Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually.
Other
  • Utilize all capabilities to satisfy one mission- to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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