ZipRecruiter

Log In

1

Call Center Director Jobs in Riverside, CA (NOW HIRING)

EFP Staffing

Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

... lower call center abandonment rate daily. - Help process all types of orders and assist with customer - related issues. -Monitors calls to ensure calls are answered in a timely fashion as well as ...

next page

Showing results 1-20

All JobsCall Center Director JobsCall Center Director Jobs in Riverside, CA

Call Center Director information

See Riverside, CA salary details

$45.9K

$107.5K

$166.9K

How much do call center director jobs pay per year?

As of Jun 26, 2026, the average yearly pay for call center director in Riverside, CA is $107,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $125,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Call Center Director jobs in Riverside, CA? For Call Center Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Riverside, CA look for? The top searched job categories for Call Center Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Center Director jobs? Cities near Riverside, CA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Riverside, CA as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,468 per year, or $51.7 per hour.
Call Center Representative, Full Time

Call Center Representative, Full Time

American Career College

Irvine, CA • On-site

$21.43 - $28.95/hr

Other

Posted 5 days ago

Job description

Job Posting Title
Call Center Representative, Full Time
Choose To Make A Difference
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.
You will make an impact by:
  • Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
  • Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
  • Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
  • Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
  • Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
  • Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
  • Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
  • Minimum 2 years' experience preferred.
  • Customer Service experience.
  • A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
  • Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
  • Telephone Auto Dialing System experience preferred.
Education:
  • High School Graduate or equivalent required.

CA Salary Range
USD $21.43 - USD $28.95 /Hr.
Bonus Eligible
No
ACC Company Overview
Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at American Career College.
For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare-guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.
ACC EEO Statement
American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Apply