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Contact Center Director Jobs in Riverside, CA (NOW HIRING)

Pwc

Contact Center Transformation - Manager

Irvine, CA · On-site

$99K - $232K/yr

Responsibilities - Leading contact center transformation initiatives and managing client ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...

Learning Care Group, Inc.

Center Director

Irvine, CA · On-site

$50K - $68K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $233K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $200K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$146K - $233K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

InnovAge

Executive Center Director

San Bernardino, CA · On-site

$48K - $66K/yr

The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical ...

LeadAdvisors

Business Development Manager

Irvine, CA · Remote

Direct mail buyers across any vertical. * LinkedIn power user -- you've built pipeline from LinkedIn alone before. * HubSpot fluent. * You understand BPO and contact center economics, or you can ...

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All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Riverside, CA

Contact Center Director information

See Riverside, CA salary details

$56.3K

$129.2K

$165.9K

How much do contact center director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for contact center director in Riverside, CA is $129,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,700.00 and $156,500.00 per year, depending on experience, location, and employer.

What does a contact center director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are some common challenges faced by a contact center director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What are the key skills and qualifications needed to thrive as a contact center director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.
What are the most commonly searched types of Contact Center jobs in Riverside, CA? The most popular types of Contact Center jobs in Riverside, CA are:
What job categories do people searching Contact Center Director jobs in Riverside, CA look for? The top searched job categories for Contact Center Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Contact Center Director jobs? Cities near Riverside, CA with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $129,234 per year, or $62.1 per hour.

Contact Center Transformation - Manager

Pwc

Irvine, CA • On-site

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

25th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

The Opportunity
As a Contact Center Transformation Manager, you will lead the charge in revolutionizing client interactions through innovative software and product solutions. Within our Commercial & Service Excellence practice, you will be at the forefront of transforming contact center technology, driving user interaction engineering to enhance client support experiences. Your role will involve leveraging data, analytics, and AI to create impactful solutions that meet evolving client needs.
As a Manager, you will guide and develop teams, fostering leadership and strategic planning skills. You will be accountable for managing client service accounts, mentoring junior staff, and confirming project success through strategic execution. Your ability to inspire and motivate others will be crucial in delivering quality outcomes and identifying opportunities that contribute to the firm's success. You are expected to lead with integrity and authenticity, embracing technology and innovation to enhance delivery and encourage others to do the same.
In this role, you will have the opportunity to work within our Contact Centre Technology sector, driving transformation and innovation in client support. Your contributions will be pivotal in shaping the future of client interactions, making a significant impact within the PwC Acceleration Center.
Responsibilities
- Leading contact center transformation initiatives and managing client expectations
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS, React, and Vue.js frameworks to enhance user interface design and development
- Conducting discovery sessions to gather functional requirements and create mock-ups
- Developing and customizing product designs to improve customer experience and service excellence
- Promoting digital accessibility and human-centered design principles across projects
- Building and maintaining relationships with stakeholders to identify and address user experience challenges
- Overseeing usability testing and user research to inform design decisions and optimize workflow development
- Validating data integrity and compliance within user interface frameworks
- Identifying opportunities for innovation and embracing change to drive continuous improvement in contact center technology solutions
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Utilizing AngularJS and React for dynamic UI development
- Designing user interfaces with Figma and HTML5
- Conducting usability testing and user experience research
- Developing customer experience strategies and insights
- Embracing change and fostering innovation in projects
- Mentoring teams in human-centered design principles
- Analyzing industry trends to enhance service excellence

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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