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Contact Center Manager Jobs in Riverside, CA (NOW HIRING)

Independent Living Systems

Contact Center Agent

Irvine, CA · On-site

$21 - $29/hr

Ability to manage high volume contact center demands. * Familiarity with inbound and outbound customer service processes and phone systems. * Basic clerical experience and technical knowledge ...

Posted today

Independent Living Systems

Contact Center Agent

Fontana, CA · On-site

$19 - $25/hr

Ability to manage high volume contact center demands. * Familiarity with inbound and outbound customer service processes and phone systems. * Basic clerical experience and technical knowledge ...

Posted today

Pwc

Contact Center Transformation - Manager

Irvine, CA

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager & Summary The Opportunity As a Contact Center Transformation Manager, you will lead the charge in ...

TEKsystems

Contact Center Representative

Chino, CA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... · Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes ... center software to efficiently manage interactions and data. · Achieve performance targets in call ...

TEKsystems

Contact Center Representative

Chino, CA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... · Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes ... center software to efficiently manage interactions and data. · Achieve performance targets in call ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$147K - $189K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$147K - $189K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

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Showing results 1-20

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Riverside, CA

Contact Center Manager information

See Riverside, CA salary details

$22.4K

$68.5K

$102.2K

How much do contact center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center manager in Riverside, CA is $68,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $78,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Riverside, CA?

The most popular types of Contact Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Contact Center Manager jobs?

Cities near Riverside, CA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,481 per year, or $32.9 per hour.

Contact Center Agent

Independent Living Systems

Irvine, CA • On-site

$21 - $29/hr

Full-time

Posted 20 hours ago

Posted today

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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