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Contact Center Manager Jobs in Riverside, CA (NOW HIRING)

iShare Inc

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

... contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity ...

iShare, Inc.

System Administrator II

Redlands, CA · On-site

$35 - $37/hr

... contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity ...

Abbott

Customer Service Representative

Lake Forest, CA · On-site

$20.35 - $40.65/hr

... management systems. * Working knowledge of Microsoft Office applications. * Experience with SAP, ERP platforms, or similar business systems. * Experience working with cloud-based contact center phone ...

Abbott

Customer Service Representative

Lake Forest, CA · On-site

$20.35 - $40.65/hr

... management systems. * Working knowledge of Microsoft Office applications. * Experience with SAP, ERP platforms, or similar business systems. * Experience working with cloud-based contact center phone ...

SmashByte, Inc

Be Seen First

Technology Advocate

Irvine, CA · Remote

$42K - $240K/yr

Follow opportunities through install -- and keep the relationship after What you can learn to sell Connectivity | Wireless | Cloud | Cybersecurity | UCaaS | Contact Center | Data Center | Managed ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80 - $110/hr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Riverside, CA

Contact Center Manager information

See Riverside, CA salary details

$22.4K

$68.5K

$102.2K

How much do contact center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for contact center manager in Riverside, CA is $68,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Riverside, CA?

The most popular types of Contact Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Contact Center Manager jobs?

Cities near Riverside, CA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $68,481 per year, or $32.9 per hour.

Genesys Architect

Comprehensive Resources Inc.

Irvine, CA • On-site

Other

Posted 8 days ago

Job description

Genesys Architect

Irvine, CA :: 4-5 days onsite

Longterm Contract

JD:

  • Provides level 3 support for user issues that level 1 and level 2 cannot handle.
  • Configures the Interactive Voice Response ( IVR ).
  • Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP
  • Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.

Must Have:
- Bachelor s Degree in a technical field preferred, or minimum of six (6) years communications technical experience
- Minimum of three (3) years contact center telephony support experience
- Experience in the Mortgage industry preferred
- Experience with operations management of a Windows server environment (backup, virus protection, remote office architecture, etc.) required
- Experience with Microsoft Windows 2008/2012 (Active Directory, DNS, DHCP, Clustering, IIS, GPO s, and Windows Scripting) preferred
- Experience with Azure, O365, and Exchange Online a plus
- Telephony certification (Genesys, Cisco, etc.) required
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position
- Good working knowledge and understanding IT network and systems architecture
- Extensive knowledge of telephony systems: phone systems, dialer and contact center applications
- Good working knowledge of Cisco IP networks
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
- Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
- Effective organizational and time management skills

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