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Contact Center Manager Jobs in Riverside, CA (NOW HIRING)

Current Home

Solar Appointment Setter

Corona, CA · On-site

$18/hr

Contact Center Representative Current Home is GROWING! Current Home, a Southern California-based ... You will also be encouraged to collaborate with managers, operations, and high-level executive ...

Current Home

Solar Appointment Setter

Corona, CA

Contact Center Representative Current Home is GROWING! Current Home, a Southern California-based ... You will also be encouraged to collaborate with managers, operations, and high-level executive ...

Current Home

Solar Appointment Setter

Corona, CA

Contact Center Representative Current Home is GROWING! Current Home, a Southern California-based ... You will also be encouraged to collaborate with managers, operations, and high-level executive ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Works directly with all departments and senior management to ascertain and implement changes ... Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ...

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Showing results 41-60

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Riverside, CA

Contact Center Manager information

See Riverside, CA salary details

$22.4K

$68.5K

$102.2K

How much do contact center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center manager in Riverside, CA is $68,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $78,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Riverside, CA?

The most popular types of Contact Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Contact Center Manager jobs?

Cities near Riverside, CA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,481 per year, or $32.9 per hour.

Genesys Cloud Engineer (Telecom Network Engineer)

Schoolsfirstfcu

Tustin, CA

Full-time

Re-posted 10 days ago

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Genesys Cloud Engineer (Telecom Network Engineer)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$96,110.00 - $153,777.00

Scheduled Weekly Hours:

40
What You'll Be Doing
Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.
  • Support SchoolsFirst's complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
  • Design, install and configure systems for the telecommunications infrastructure, using best practice principles
  • Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
  • Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
  • Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
  • Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
  • Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
  • Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI's to assess vendor performance
  • Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
  • Forecast, recommend, and implement capacity planning
  • Provide after-hours maintenance and support as needed
  • Provide world-class end-user service and technical support
  • Obtain relevant certifications based on the Certification Path identified by management
  • Consistently strive to make improvements to our processes and technology
  • Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
  • On call rotation supporting the production environment 24x7x365.

Additional Job Functions

  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications
  • Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
  • 5-7 years of contact center application and IP telephony experience required
  • GCX-GCP Genesys Cloud CX Certified Professional preferred
  • GCX-GCD Genesys Cloud CX Certified Developer preferred
  • GCX-ARC Genesys Cloud Architect Certification
  • GCP-GC Genesys Cloud Certified Professional
  • GCD-GC Genesys Cloud Certified Developer
Knowledge, Skills, and Abilities
  • Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8...
  • Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs...
  • Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications...)
  • Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP...)
  • Intermediate knowledge of network communication as defined by TCP/IP and OSI models
  • Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE.
  • Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files
  • Intermediate knowledge of operating systems, servers and storage.
  • Intermediate knowledge of CoS and QoS designs, configurations and support.
  • Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO).
    • Additional Knowledge, Skills, and Abilities
      Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys CloudSupport ongoing designs, implementations and management of Genesys Cloud's Contact Center solutionMonitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI's.Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA's and obligations.Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIsWork closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.

    SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

    At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

    SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

    This organization participates in E-Verify.

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