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Contact Center Director Jobs in Riverside, CA (NOW HIRING)

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

... contact for our customers. In this role, you will answer incoming calls, direct inquiries, and ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Honda Center

Director, Broadcasting

Anaheim, CA · On-site

$100K - $120K/yr

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an ... The incumbent serves as the primary contact for local and national rights holders and oversees ...

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All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Riverside, CA

Contact Center Director information

See Riverside, CA salary details

$56.3K

$129.2K

$165.9K

How much do contact center director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contact center director in Riverside, CA is $129,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,700.00 and $156,500.00 per year, depending on experience, location, and employer.

What does a contact center director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What are the key skills and qualifications needed to thrive as a contact center director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.

What are some common challenges faced by a contact center director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are the most commonly searched types of Contact Center jobs in Riverside, CA?

The most popular types of Contact Center jobs in Riverside, CA are:

What job categories do people searching Contact Center Director jobs in Riverside, CA look for?

The top searched job categories for Contact Center Director jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Contact Center Director jobs?

Cities near Riverside, CA with the most Contact Center Director job openings:

Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $129,234 per year, or $62.1 per hour.

Call Center Receptionist

Westeasthub Llc

Yorba Linda, CA • On-site

$21/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Profit sharing

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a professional and personable Call Center Receptionist to be the first point of contact for our customers. In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls to promote our services and acquire new customers. You’ll play a key role in creating a welcoming experience and driving customer engagement.
Key Responsibilities

  • Answer inbound calls promptly and professionally
  • Greet and direct customers to the appropriate department or resource
  • Make outbound calls to promote services and acquire new customers
  • Provide accurate information about products, services, and promotions
  • Log call details and customer interactions in the system
  • Assist with administrative tasks like scheduling, data entry, and follow-ups
  • Maintain a professional, organized front-desk environment
Qualifications

  • High school diploma or GED required; college coursework preferred
  • Previous experience in a receptionist or call center role is a plus
  • Excellent verbal and written communication skills
  • Strong customer service orientation and a proactive attitude
  • Ability to multitask and handle both inbound and outbound calls efficiently
  • Proficiency with Microsoft Office and call center software
  • Detail-oriented and organized with a strong focus on follow-through