ZipRecruiter

Log In

1

Contact Center Director Jobs in Riverside, CA (NOW HIRING)

LeadAdvisors

Business Development Manager

Irvine, CA · Remote

Direct mail buyers across any vertical. * LinkedIn power user -- you've built pipeline from LinkedIn alone before. * HubSpot fluent. * You understand BPO and contact center economics, or you can ...

Sylvan Learning

Site Lead

Hemet, CA · On-site

$18/hr

Serving as a point of contact between parents and the Center Director * Assisting with scheduling appointments and enrollment conferences * Collecting payments and required forms as needed

Sylvan Learning - Southern CA

Site Lead

Hemet, CA · On-site

$18/hr

Serving as a point of contact between parents and the Center Director * Assisting with scheduling appointments and enrollment conferences * Collecting payments and required forms as needed

Sylvan Learning - Southern CA

Site Lead

Hemet, CA · On-site

$18/hr

Serving as a point of contact between parents and the Center Director * Assisting with scheduling appointments and enrollment conferences * Collecting payments and required forms as needed

Sylvan Learning - Southern CA

Site Lead

Hemet, CA

$18/hr

Serving as a point of contact between parents and the Center Director * Assisting with scheduling appointments and enrollment conferences * Collecting payments and required forms as needed

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

... contact for our customers. In this role, you will answer incoming calls, direct inquiries, and ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Honda Center

Director, Broadcasting

Anaheim, CA · On-site

$100K - $120K/yr

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an ... The incumbent serves as the primary contact for local and national rights holders and oversees ...

previous pagenext page

Showing results 21-40

All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Riverside, CA

Contact Center Director information

See Riverside, CA salary details

$56.3K

$129.2K

$165.9K

How much do contact center director jobs pay per year?

As of Aug 8, 2026, the average yearly pay for contact center director in Riverside, CA is $129,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,700.00 and $156,500.00 per year, depending on experience, location, and employer.

What does a contact center director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are some common challenges faced by a contact center director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What are the key skills and qualifications needed to thrive as a contact center director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.
What are the most commonly searched types of Contact Center jobs in Riverside, CA? The most popular types of Contact Center jobs in Riverside, CA are:
What job categories do people searching Contact Center Director jobs in Riverside, CA look for? The top searched job categories for Contact Center Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Contact Center Director jobs? Cities near Riverside, CA with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $129,234 per year, or $62.1 per hour.

Rehabilitation Manager (PT / OT - elderly population)

Intermedia Group, Inc.

San Bernardino, CA

$125K - $153K/yr

Full-time, Part-time

Re-posted 2 days ago

Job description

OPEN JOB: Rehabilitation Manager (PT / OT – elderly population)
LOCATION: San Bernardino, California
BASE SALARY: $125,500 to $153,000
IDEAL CANDIDATE
  • Candidate will be a California licensed PT or OT with 5 years experience as a staff therapist and 2 years minimum experience leading a team of rehab professionals, ideally in a setting with elderly patients. 

DETAILS:
  • Our client’s PACE (All-Inclusive Care for the Elderly) program provides seniors with the opportunity to continue living in their homes and in their communities.
  • The Rehabilitation Manager coordinates the policies, objectives, initiatives, and programs for the delivery of rehabilitation therapy programs, to participants.
  • The Rehab Manager also oversees the performance of the rehabilitation therapy staff, business planning, and budget development of the rehab department.
  • Other accountabilities include: assuring services are provided in compliance with professional and clinical competency standards, state and federal regulatory requirements; guiding and directing the work of others, and treating participants, in accordance with their practice area, when necessary.

ESSENTIAL JOB DUTIES:
  • Provide relevant program knowledge, analytical leadership, administrative guidance, and advice in the day-to-day management of therapy programs
  • Ensure the team assists participants and therapists in preparation for appointments
  • Oversee the team who carries out treatment programs as predetermined for each participant and delegated by the supervising therapists
  • Oversight of contract management of speech therapy as needed
  • Follow the regulatory statutes and rules for the practice of rehabilitation services, PACE, and ADHC regulations
  • Regularly communicate with the Center Director and Clinical Services Director to inform them of strategic staffing needs or changes in the facility’s needs/procedures/policies
  • Conduct home visits as needed to oversee Therapy services in the home, equipment set-up, or provide in person home treatments

JOB REQUIREMENTS:
  • Bachelor’s Degree in Physical/Occupational Therapy; plus, five (5) years of demonstrated rehabilitation experience
  • Physical/Occupational Therapy knowledge and experience necessary to treat frail, elderly participants with complex needs
  • Two (2) years of supervisory experience with capacity to mentor and develop team members
  • Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter; CPR and First Aid certification upon hire preferred

If you are interested in pursuing this opportunity, please respond back and include the following:
 
  • MS WORD Resume
  • required compensation.
  • Contact information.
  • Availability
 
Upon receipt, one of our managers will contact you to discuss the position in full detail.
STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP, INC.
EMAIL: sfleischner@intermediagroup.com
LINKEDIN: https://www.linkedin.com/in/stevefleischner/