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Call 811 Jobs in Riverside, CA (NOW HIRING)

West Coast University

Call Center Representative

Irvine, CA · On-site

$21.43 - $28.95/hr

A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. * Experience with handling a high volume of telephone calls with ...

EFP Staffing

Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

... lower call center abandonment rate daily. - Help process all types of orders and assist with customer - related issues. -Monitors calls to ensure calls are answered in a timely fashion as well as ...

EFP Staffing

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Bilingual Call Center Representative

Chino, CA · On-site

$18/hr

Call Center experience required*** ***Excel experience required*** Bilingual Key Responsibilities * * * Respond promptly to customer inquiries via phone, email, chat, or social media. * Provide ...

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Call 811 information

See Riverside, CA salary details

$11

$18

$26

How much do call 811 jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call 811 in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Call 811 job?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are popular job titles related to Call 811 jobs in Riverside, CA? For Call 811 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call 811 jobs in Riverside, CA look for? The top searched job categories for Call 811 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call 811 jobs? Cities near Riverside, CA with the most Call 811 job openings:
Call 811 jobs near you
Infographic showing various Call 811 job openings in Riverside, CA as of June 2026, with employment types broken down into 2% Locum Tenens, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
Customer Service Call Center

Customer Service Call Center

Fletcher Jones Management West

Irvine, CA

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Customer Service Call Center

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation's #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

Responsibilities

  • Follow script and guidelines on each and every phone call
  • Master Power Tracks and use appropriately
  • Ensure phones are not left unattended during scheduled shift
  • Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company

Qualifications

  • Outstanding interpersonal and communication skills.
  • Previous experience in a call center, retail or customer service is preferred.

Pay : $20 - $20/ hour

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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