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Remote Inmate Call Monitoring Jobs in California

Birch Gold Group

Operator

Burbank, CA · Remote

... monitoring administrative projects. Key Responsibilities * Answer multi-line telephone system ... Notate call details, including reason for call, issues raised, and any updated contact information ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

Our mission is to revolutionize the call center industry by empowering agents to convert leads ... Own the incident management process, including monitoring and observability systems, and major ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

Our mission is to revolutionize the call center industry by empowering agents to convert leads ... Own the incident management process, including monitoring and observability systems, and major ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

$56.75 - $77.75/hr

Our mission is to revolutionize the call center industry by empowering agents to convert leads ... Own the incident management process, including monitoring and observability systems, and major ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage ... Documents, updates, and completes all calls in the appropriate call support system. * Sends repair ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
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Remote Inmate Call Monitoring jobs near you
Customer Support Specialist

Customer Support Specialist

Argus Medical Management

Anaheim, CA • Remote

$24 - $26/hr

Full-time

Posted 14 days ago

Job description

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

The Role

We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users, including U.S. Veterans.

This role supports users across their full lifecycle, from pre-boarding and onboarding through daily device use, ensuring connected medical devices and software platforms remain functional, secure, and easy to use. The position requires participation in a rotating schedule aligned to Eastern Time (ET) to meet contractual coverage requirements.

Required Coverage Windows (Eastern Time)

  • Monday – Friday: 7:00 AM – 9:00 PM
  • Saturday, Sunday & Federal Holidays: 2:00 PM – 6:00 PM
  • Must be willing to work rotating shifts, weekends, and federal holidays aligned to ET coverage

Essential Job Functions

Customer Support & First Touch Resolution

  • Staff the remote Customer Call Center to ensure appropriate coverage while consistently applying and improving First Touch Resolution (FTR) practices
  • Provide front-line troubleshooting support for DrKumo's ecosystem, including connected medical devices, cellular connectivity, and software platforms
  • Diagnose and resolve device connectivity issues, pairing errors, and software navigation problems
  • Guide users through proper device setup and usage to ensure accurate data transmission

Help Desk Operations & Documentation

  • Record, track, and document all support interactions accurately in the ticketing system, including bilingual support notes
  • Keep users informed of the status of unresolved issues through timely updates and follow-ups
  • Escalate unresolved technical or clinical issues to Engineering or Care Management teams in accordance with defined escalation protocols
  • Conduct inbound and outbound calls, including welcome calls for newly enrolled users

Onboarding, Training & Knowledge Management

  • Perform remote virtual walkthroughs to support pre-boarding and onboarding
  • Assist clinical staff with provider portal navigation and end-users with in-home device setup
  • Translate complex technical processes into clear, step-by-step instructions for non-technical users
  • Maintain and improve technical knowledge of DrKumo hardware and software solutions over time

Collaboration, Compliance & Quality

  • Develop and maintain strong working relationships with Patient Services, Engineering, Development, and other internal teams
  • Work in accordance with Quality System requirements and all Corporate and Departmental policies and procedures
  • Demonstrate knowledge of applicable laws, regulations, and policies, including patient privacy and data security protections
  • Adhere to rotating schedules to ensure coverage during required contract hours

Qualifications

  • 5+ years of call center experience supporting telehealth and remote patient populations, preferred.
  • Bilingual proficiency in English and Spanish (verbal and written)
  • Experience supporting SaaS platforms and connected hardware devices
  • Prior inbound and outbound technical support experience
  • Strong technical documentation and written communication skills
  • Comfortable conducting remote walkthroughs and user training sessions
  • Experience in healthcare, telehealth, or other regulated environments
  • Familiarity with call center operations, ticketing systems, and escalation workflows

Job Type: Full-time, Direct Hire

Pay: $24-26 per hour

Hours: Mon-Fri with rotating weekends and holidays, 40 hours per week

DrKumo is an Equal Opportunity Employer.

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

 

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