Milpitas, CA · On-site
$70 - $100/hr
... customer accounts on the iDentalPay payment gateway. Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and ...
New
Milpitas, CA · On-site
$70 - $100/hr
... customer accounts on the iDentalPay payment gateway. Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and ...
New
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
Quick apply
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$22 - $29.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$20 - $25.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
San Francisco, CA · On-site
$20 - $25.50/hr
You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company. * You're an excellent communicator with strong writing skills and a ...
Riverside, CA · On-site
Collaborate with team members to identify process improvements and enhance customer service. * Assist in training new team members on customer support protocols and software tools. Qualifications:
Riverside, CA · On-site
Collaborate with team members to identify process improvements and enhance customer service. * Assist in training new team members on customer support protocols and software tools. Qualifications:
San Francisco, CA · On-site
$100K - $140K/yr
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers ... Strong technical aptitude and ability to quickly learn new software platforms * Comfort ...
San Francisco, CA · On-site
$100K - $140K/yr
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers ... Strong technical aptitude and ability to quickly learn new software platforms * Comfort ...
Los Angeles, CA · On-site +1
$19.50 - $26.25/hr
Customer Support Specialist As a Customer Support Specialist at Teem, you will play a crucial role ... Proficiency in using CRM software and Microsoft Office applications Desired Experience: * Previous ...
Quick apply
Los Angeles, CA · On-site +1
$19.50 - $26.25/hr
Customer Support Specialist As a Customer Support Specialist at Teem, you will play a crucial role ... Proficiency in using CRM software and Microsoft Office applications Desired Experience: * Previous ...
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
New
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
New
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
San Mateo, CA · On-site
$21.25 - $28.50/hr
Experience using customer support software such as Zendesk, Salesforce, or similar platforms. Ability to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail.
San Mateo, CA · On-site
$21.25 - $28.50/hr
Experience using customer support software such as Zendesk, Salesforce, or similar platforms. Ability to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail.
Riverside, CA · On-site
$17.75 - $22.75/hr
Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)
Riverside, CA · On-site
$17.75 - $22.75/hr
Basic understanding of customer support software and CRM systems. What We Offer: * Full-time, on-site position with growth potential * Competitive pay and full benefits (medical, dental, vision, PTO)
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
Hayward, CA · On-site
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
Proficiency in using customer support software and systems. * Experience in a customer service role is preferred but not required. Additional Information Benefits * Competitive salary based on ...
Irvine, CA · Remote
$21 - $23/hr
Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication, organizational, and time management skills. * Proven troubleshooting ability. Preferred Qualifications:
Quick apply
Irvine, CA · Remote
$21 - $23/hr
Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication, organizational, and time management skills. * Proven troubleshooting ability. Preferred Qualifications:
San Mateo, CA · On-site
$29/hr
Experience using customer support software such as Zendesk, Salesforce, or similar platforms. * bility to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail.
San Mateo, CA · On-site
$29/hr
Experience using customer support software such as Zendesk, Salesforce, or similar platforms. * bility to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail.
San Diego, CA · On-site
... a Customer Support Executive. The ideal candidate will have experience in the insurance industry ... Proficient in Microsoft Office and insurance industry software * Active insurance license required
San Diego, CA · On-site
... a Customer Support Executive. The ideal candidate will have experience in the insurance industry ... Proficient in Microsoft Office and insurance industry software * Active insurance license required
San Diego, CA · On-site
... a Customer Support Executive. The ideal candidate will have experience in the insurance industry ... Proficient in Microsoft Office and insurance industry software * Active insurance license required
San Diego, CA · On-site
... a Customer Support Executive. The ideal candidate will have experience in the insurance industry ... Proficient in Microsoft Office and insurance industry software * Active insurance license required
San Francisco, CA · Remote
$25K - $35K/mo
Degree in Computer Science , Software Engineering, or a related technical field from a top-tier ... experience supporting customers on such web applications. * Comfortable with AI systems
New
Quick apply
San Francisco, CA · Remote
$25K - $35K/mo
Degree in Computer Science , Software Engineering, or a related technical field from a top-tier ... experience supporting customers on such web applications. * Comfortable with AI systems
New
Redwood City, CA · On-site
$180K - $230K/yr
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of ... C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ...
Redwood City, CA · On-site
$180K - $230K/yr
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of ... C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ...
$30.1K - $32.8K
6% of jobs
$32.8K - $35.6K
3% of jobs
$35.6K - $38.3K
3% of jobs
$40K is the 25th percentile. Wages below this are outliers.
$38.3K - $41K
20% of jobs
$41K - $43.8K
16% of jobs
The median wage is $44K / yr.
$43.8K - $46.5K
23% of jobs
$47.2K is the 75th percentile. Wages above this are outliers.
$46.5K - $49.3K
17% of jobs
$49.3K - $52K
7% of jobs
$52K - $54.7K
2% of jobs
$54.7K - $57.5K
0% of jobs
$57.5K - $60.2K
3% of jobs
$30.1K
$44.7K
$60.2K
A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.
As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.
To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.
For Software Customer Support jobs in California, the most frequently searched job titles are:
The top searched job categories for Software Customer Support jobs in California are:
$70 - $100/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 2 days ago
New
Department: Customer Success & Operations
The role: What you will doThis is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.
Key Responsibilities Include:
Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.
Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.
Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).
Required experience and skillsThe ideal candidate possesses a versatile skill set and a high level of professionalism.
Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.
Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.
Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.
Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.
Why join iDentalSoft?We believe in supporting our team the way we support our clients.
iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.
The iDentalSoft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.
Sourced by ZipRecruiter
Software development
11 - 50 Employees
Milpitas, CA, US
2011
