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Software Customer Support Jobs in California (NOW HIRING)

Professional Search Group - Orange County

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Hybrid Banking Customer Support

Corona, CA · On-site

$21 - $26/hr

Become an expert in assigned software and hardware platforms * Train customers on new systems ... Install or support updates to software and hardware * Maintain accurate documentation of customer ...

ExtensisHR

Customer Support Representative

Irvine, CA

$19 - $21/hr

Technical aptitude with systems and software. * Ability to work cross-functionally with Customer ... Experience in a technology support or technical service environment is a plus. Physical ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Anduril Industries

Head of Customer Support

Costa Mesa, CA

$18.25 - $23.25/hr

Experience in aerospace, defense, or hardware/software companies strongly preferred * Demonstrated experience managing complex, multi-geography support operations with diverse customer segments and ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

InBody

Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

Accurate record keeping and use of customer support software * Provide exceptional service to external users, excelling in empathy, active listening, and ownership * Support customers through various ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. * Shipped Code & API Familiarity: You've written ...

InBody

Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

Accurate record keeping and use of customer support software * Provide exceptional service to external users, excelling in empathy, active listening, and ownership * Support customers through various ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. * Shipped Code & API Familiarity: You've written ...

Roger Healthcare

Customer Support Lead

San Francisco, CA · On-site

$120K - $160K/yr

In an industry full of legacy players and clunky software, we win on service. Clinicians love us ... Manage, coach, and develop a team of customer support representatives. Own hiring, training, and ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Monitor support metrics and help improve response times and customer satisfaction * Act as the ... Comfortable learning new software and troubleshooting technical issues independently * Highly ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in California

Software Customer Support information

See California salary details

$30.1K

$44.7K

$60.2K

How much do software customer support jobs pay per year?

As of Jul 19, 2026, the average yearly pay for software customer support in California is $44,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $47,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in California? For Software Customer Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in California look for? The top searched job categories for Software Customer Support jobs in California are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in California as of July 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,718 per year, or $21.5 per hour.
Hybrid Banking Customer Support

Hybrid Banking Customer Support

Professional Search Group - Orange County

Corona, CA • On-site

$21 - $26/hr

Temporary

Medical

Posted 4 days ago

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Job description

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Banking Customer Support for an upcoming seasonal project starting in between July- August. This is a Contract role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.


This position is a temporary role, fully remote, and candidates must reside in California.


About the Client

Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability—creating an environment where employees thrive and deliver exceptional results.


Banking Customer Support Responsibilities

  • Become an expert in assigned software and hardware platforms
  • Train customers on new systems, tools, and application features
  • Provide live demos and guide users through navigation and functionality
  • Troubleshoot incoming calls, chats, and emails from customers
  • Replicate technical issues to identify root causes and solutions
  • Assist with testing of systems, networks, and hardware when needed
  • Install or support updates to software and hardware
  • Maintain accurate documentation of customer interactions and resolutions
  • Support internal teams through knowledge sharing and peer training
  • Participate in team meetings and complete assigned training
  • Collaborate with management to improve workflows and efficiencies
  • Maintain a professional, supportive, and customer-focused approach at all times


Banking Customer Support Qualifications

  • Live in California
  • Available for a temporary position
  • Proficiency with Windows and Microsoft Office (Mac experience is a plus)
  • Comfort working with software, hardware, and system updates
  • Excellent Customer Service experience required
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Patience, empathy, and the ability to explain technical concepts simply
  • Solid time-management and problem-solving abilities
  • Positive, proactive, “go-getter” attitude
  • Team-oriented mindset


Preferred Qualifications

  • 3–5 years of experience in technical support or training
  • Background in financial or banking environments
  • Strong active-listening skills
  • Leadership or mentoring experience


Apply with Professional Search Group OC today!