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Software Customer Support Jobs in California (NOW HIRING)

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Customer Support Representative

Thousand Oaks, CA · On-site

$16.75 - $22.75/hr

Knowledge of Smartsheet , CRM Tools, PM Software, and ERP / Management software. * High level of ... Business-to-customer support experience with an online retailer. * Pop Culture, Studio or Start Up ...

anduril

Head of Customer Support

Costa Mesa, CA · On-site

Experience in aerospace, defense, or hardware/software companies strongly preferred * Demonstrated experience managing complex, multi-geography support operations with diverse customer segments and ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Anduril Industries

Head of Customer Support

Costa Mesa, CA

$18.25 - $23.25/hr

Experience in aerospace, defense, or hardware/software companies strongly preferred * Demonstrated experience managing complex, multi-geography support operations with diverse customer segments and ...

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia ... and Microsoft software. Well organized, with the ability to complete projects as assigned ...

InBody

Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

Accurate record keeping and use of customer support software * Provide exceptional service to external users, excelling in empathy, active listening, and ownership * Support customers through various ...

InBody

Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

Accurate record keeping and use of customer support software * Provide exceptional service to external users, excelling in empathy, active listening, and ownership * Support customers through various ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. * Shipped Code & API Familiarity: You've written ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. * Shipped Code & API Familiarity: You've written ...

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in California

Software Customer Support information

See California salary details

$30.1K

$44.7K

$60.2K

How much do software customer support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for software customer support in California is $44,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $47,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in California? For Software Customer Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in California look for? The top searched job categories for Software Customer Support jobs in California are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,718 per year, or $21.5 per hour.

Customer Support Representative I

Valsoft Corporation

San Diego, CA • On-site

$22 - $25/hr

Full-time

Posted 19 days ago

Job description

About TDO Software
TDO Software provides practice management and imaging solutions designed specifically for endodontic practices. Our software helps dental professionals manage clinical workflows, patient records, imaging, prescriptions, and day-to-day operations through one connected platform.
TDO Software is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.
The Opportunity: Technical Support Representative I
We are looking for an entry-level Technical Support Representative to help endodontic practices use TDO's software effectively. You will be the first point of contact for customers who need technical assistance, guiding them through questions and troubleshooting issues while providing a professional and positive support experience.
Location: San Diego, CA (hybrid)
The salary range for this role is $22 USD-$25 USD per hour. Final compensation will be determined based on experience, skills, and location.
What You'll Own
Customer Support
  • Provide Tier 1 technical support to customers by phone, email, live support, and other available channels.
  • Respond to approximately 15-30 customer calls per day, depending on support volume.
  • Listen carefully to customer concerns, identify the issue, research possible solutions, and guide the customer through the appropriate steps.
  • Communicate technical information in clear language that customers can easily understand.

Technical Troubleshooting
  • Diagnose software, computer performance, imaging, and other technical issues using internal resources and established troubleshooting methods.
  • Complete computer checkouts to identify performance or configuration issues.
  • Support customers with electronic prescription installation and setup, including training doctors and office staff on how to use the system.
  • Help dental practices improve the quality of their X-ray imaging.
  • Escalate critical, complex, or sensitive issues to the appropriate internal team when required.

Ticket Management and Product Knowledge
  • Document customer interactions, troubleshooting steps, account information, and outcomes accurately in the ticketing system.
  • Prioritize calls, tickets, and assigned work based on urgency and customer impact.
  • Build a strong understanding of TDO's software, services, and common customer workflows.
  • Suggest updates and improvements to internal knowledge base content.
  • Participate in customer training activities and the Learning Lab during TDO's annual user meeting, as required.

What We're Looking For
  • A high school diploma, GED, or equivalent education.
  • Strong customer service skills, including active listening, patience, and professional phone communication.
  • The ability to troubleshoot problems, gather relevant information, and identify practical solutions.
  • Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong organization and time-management skills, with the ability to manage multiple calls and support tickets.
  • Comfort using Microsoft Windows, Word, and Excel.
  • The ability to learn new software applications, technical processes, and basic computer troubleshooting.
  • A typing speed of approximately 40 words per minute.
  • The ability to remain calm, respectful, and professional when supporting customers in stressful situations.
  • A commitment to maintaining confidentiality and following HIPAA requirements when handling protected health information.

Strongly Preferred
  • Experience in customer service, technical support, software support, or a medical or dental environment.
  • Familiarity with endodontic or dental software.
  • Experience installing software or troubleshooting Windows-based computers and applications.

Why TDO Software?
  • Join a small team where your contributions are visible and directly influence the customer experience.
  • Build strong product knowledge by working closely with experienced colleagues and end users.
  • Support a well-established software platform trusted by dental professionals.
  • Grow your technical and customer service skills in a stable company with long-term industry experience.

Join Us
Join TDO Software and help endodontic professionals get the reliable, knowledgeable support they need to use their technology with confidence.
We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.
Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

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