ZipRecruiter

Log In

1

Software Customer Support Jobs in California (NOW HIRING)

Kia America

Customer Support Representative

Irvine, CA

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia ... Working knowledge of personal computers and Microsoft software. * Well organized, with the ability ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

Software & Network Services * Oversee customer support for Tek84 networking solutions, system integrations, remote access tools, and data management platforms. * Support customers utilizing TekNET ...

Hiver

Finance Customer Support Associate

San Jose, CA · Remote

$20.50 - $28.25/hr

Finance Customer Support Associate Department: Finance Employment Type: Contract / Temp Location ... We build software that is simple, powerful, and genuinely helpful, and we operate internally with ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia ... Working knowledge of personal computers and Microsoft software. * Well organized, with the ability ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Monitor support metrics and help improve response times and customer satisfaction * Act as the ... Comfortable learning new software and troubleshooting technical issues independently * Highly ...

Reevo

Builder - Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate ... What you'll do: * Handle customer queries in our day-to-day support queues, ensuring timely ...

previous page

Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in California

Software Customer Support information

See California salary details

$30.1K

$44.7K

$60.2K

How much do software customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for software customer support in California is $44,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $47,900.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in California?

For Software Customer Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in California look for?

The top searched job categories for Software Customer Support jobs in California are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,718 per year, or $21.5 per hour.

Customer Support Representative

Kia America

Irvine, CA

$54K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Kia rating

6.3

Company rating: 6.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

41st of 45 rated automakers

Job description

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status

Exempt 

General Summary

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims.  This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions. 

Essential Duties and Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures.

30%

Analyze the facts and other issues of each case. Thorough understanding of Kia's options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims. 

50%

Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation.

15%

Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting. 

5%

Qualifications/Education
  • Bachelor's degree or equivalent work experience required
Job Requirement

Overall Experience:

  • Automotive industry experience preferred
  • Minimum 3+ year's analytical and administrative support experience

Directly Related Experience:

  • Minimum 2 years' experience within a customer support environment
Specialized Skills and Knowledge Required
  • Excellent communication skills required (written and oral)
  • Minimum 50+ wpm typing skills
  • Working knowledge of personal computers and Microsoft software.
  • Well organized, with the ability to complete projects as assigned

Competencies

  • Care for People
  • Chase Excellence Every Day
  • Dare to Push Boundaries
  • Empower People to Act
  • Move Further Together

Pay Range

$54,833.34 - $68,510.76 

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Employment Type

Full Time

What Kia employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply