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Hourly Inmate Call Monitoring Jobs in California

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Competitive hourly compensation of $30-$35 per hour * Comprehensive health insurance, including ...

New

HAN Staff

Registered Nurse (RN)

Santa Clarita, CA

Call the Licensed Independent Providers for medication and treatment orders, and/or other ... Monitor, as directed, inmate/resident inpatient hospitalizations for early releases whenever ...

Humboldt County, CA

Correctional Deputy II

Eureka, CA · On-site

$25.51 - $32.74/hr

Salary: $25.51 - $32.74 Hourly Location : Eureka, CA Job Type: Full-time Job Number: 25-00003 ... Supervises and monitors inmate work crews at various work sites as assigned; provides training ...

Humboldt County, CA

Correctional Deputy I

Eureka, CA · On-site

$23.09 - $29.63/hr

Salary: $23.09 - $29.63 Hourly Location : Eureka, CA Job Type: Full-time Job Number: 25-00006 ... Supervises and monitors inmate work crews at various work sites as assigned; provides training ...

AvaMed Workforce

Psychiatrist (PSYT)

Lancaster, CA

$275/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

AvaMed Workforce

Psychiatrist (PSYT)

Lancaster, CA

$275/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

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Hourly Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in California? For Hourly Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in California look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in California are:
What cities in California are hiring for Hourly Inmate Call Monitoring jobs? Cities in California with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in California as of May 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution.

Concierge Manager

NakedMD

Newport Beach, CA • On-site, Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

NakedMD is a leading medical aesthetics and wellness brand, dedicated to providing personalized cosmetic treatments and memberships in a luxury med spa environment. As we continue to expand our patient-centric approach, we are seeking a Concierge Manager to oversee our call center operations and drive exceptional patient experiences.
This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and consistent brand standards across all touchpoints.
Key responsibilities include:
  • Manage daily call center operations, including staffing, scheduling, queue management, and workflow optimization for both on-site and Philippines-based teams.
  • Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous performance improvements.
  • Develop and refine call scripts, escalation protocols, and workflows to deliver a consistent, brand-aligned patient experience.
  • Oversee outbound concierge programs, including follow-ups, reactivation campaigns, reminders, post-treatment care, and membership retention initiatives.
  • Manage the call center technology stack (phone systems, CRM, scheduling, communication tools) and ensure comprehensive team training and adoption.
  • Lead, coach, and performance-manage on-site concierge representatives, conducting 1:1s, call monitoring, and reviews, while building robust training programs.
  • Remotely oversee offshore team alignment, performance monitoring, communications, and coordinated training/script updates.
  • Serve as the senior escalation point for complex patient issues, translating feedback into actionable process and coaching improvements.
  • Drive revenue outcomes through appointment conversion, membership enrollment, and lapsed-patient reactivation.
  • Collaborate with marketing and studio/operations leaders to optimize lead volume, patient handoffs, and cross-location consistency.
  • Deliver consolidated performance reporting to the District Manager.
  • Ensure HIPAA-compliant patient communication and data handling, including offshore data security protocols.
  • Identify operational inefficiencies and lead continuous improvement initiatives.

Requirements

Required Qualifications:
  • High school diploma
  • 3+ years of experience managing a call center or patient experience team
  • Experience overseeing a team of approximately 20-30 call center or concierge representatives
  • Hands-on experience using RingCentral for telephony/call center operations
  • Hands-on experience using Zoom for team communications
  • Authorized to work in the United States
  • Availability to work Friday and Saturday as part of a 5-day workweek
Preferred Qualifications:
  • Experience overseeing offshore or remote teams
  • Work experience in a medical spa, luxury wellness, or healthcare environment
  • Familiarity with medical spa services, injectables, and memberships
  • Bilingual proficiency (any two languages)

Benefits

  • Competitive hourly compensation of $30-$35 per hour
  • Comprehensive health insurance, including medical, dental, and vision coverage
  • Opportunities for professional development and ongoing training
  • Employee discounts on treatments and memberships
  • Supportive, patient-focused team culture

About NakedMD

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

51 - 200 Employees

Headquarters location

Newport Beach, CA, US

Year founded

2022

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