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Hourly Inmate Call Monitoring Jobs in California

Lobel Financial Corporation

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Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Position Overview The Call Center Monitoring Specialist monitors and evaluates collector ... Competitive hourly pay: $23 - $25/hour * 401(k) with company match * Medical, dental, and vision ...

3 Day Blinds

Call Center Representative

Fresno, CA

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

3 Day Blinds

Call Center Representative

Irvine, CA

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

3 Day Blinds

Call Center Representative

Sacramento, CA

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Daily/hourly monitor all system efficiencies and make adjustments when needed. * Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. * Work ...

New

HAN Staff

Registered Nurse (RN)

Santa Clarita, CA · On-site

Call the Licensed Independent Providers for medication and treatment orders, and/or other ... Monitor, as directed, inmate/resident inpatient hospitalizations for early releases whenever ...

HAN Staff

Registered Nurse (RN)

California City, CA · On-site

Call the Licensed Independent Providers for medication and treatment orders, and/or other ... Monitor, as directed, inmate/resident inpatient hospitalizations for early releases whenever ...

AvaMed Workforce

Psychiatrist (PSYT)

Avenal, CA

$280/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in California?

The most popular types of Inmate Call Monitoring jobs in California are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in California?

For Hourly Inmate Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in California look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in California are:

What cities in California are hiring for Hourly Inmate Call Monitoring jobs?

Cities in California with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in California as of August 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 100% In-person job distribution.

Call Center Monitoring Specialist

LOBEL FINANCIAL

Anaheim, CA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Collections Call Monitoring Specialist

Lobel Financial is seeking a detail-oriented Collections Call Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.

The Collections Call Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.

Key responsibilities include:

  • Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.
  • Measure compliance with applicable legal, regulatory, and internal policy requirements.
  • Track and report key findings and performance trends clearly to management.
  • Identify and report significant compliance concerns or collection-related issues upon discovery.
  • Partner with management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategies.
  • Collaborate with QA/Compliance Teams to identify any process improvements, policy updates.
  • Maintain accurate records of monitoring activities, including call summaries, notes, escalations.
  • Stay updated on industry trends, emerging technologies, and best practices to monitor collection calls.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.

Qualifications include:

  • Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
  • 1-3 years of experience in call center quality assurance, monitoring, or collections operations.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Excellent verbal and written communication skills for reporting and coaching.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.
  • Ability to work independently and meet tight deadlines.

Pay & Benefits:

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement

Lobel Financial is an Equal Opportunity Employer.

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