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Hourly Inmate Call Monitoring Jobs in California

Amity Foundation

Monitor - La Entrada

Los Angeles, CA · On-site

$16 - $20/hr

... inmate population but will also enhance your training and experience in the field. About Amity ... On-site Non-Exempt (Hourly) What You Will Do: * Supervises students during daytime and evening ...

Amity Foundation

Monitor - La Entrada

Los Angeles, CA

$16 - $20/hr

... inmate population but will also enhance your training and experience in the field. About Amity ... On-site Non-Exempt (Hourly) What You Will Do: * Supervises students during daytime and evening ...

Vitu, Inc.

Client Service Quality Analyst I

Sacramento, CA · On-site

$22 - $24/hr

Performs call monitoring and recording and/or review of client processes. * May engage directly ... Compensation The hourly range for this position is: $22 - $24 Final compensation for this position ...

vitu

Client Service Quality Analyst I

Sacramento, CA

$22 - $24/hr

Performs call monitoring and recording and/or review of client processes. * May engage directly ... Compensation The hourly range for this position is: $22 - $24 Final compensation for this position ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in California? For Hourly Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in California look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in California are:
What cities in California are hiring for Hourly Inmate Call Monitoring jobs? Cities in California with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in California as of July 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution.
Monitor - La Entrada

Monitor - La Entrada

Amity Foundation

Los Angeles, CA • On-site

$16 - $20/hr

Full-time

Re-posted 18 days ago

Amity Foundation rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

72nd of 707 rated non-profit organizations

Job description

Amity Foundation, internationally acclaimed teaching, and therapeutic community is seeking compassionate and enthusiastic individuals with a desire to teach, learn and join our community as, Monitor. This groundbreaking will not opportunity not only will allow you to work with our prison programs helping the inmate population but will also enhance your training and experience in the field.

About Amity:

Amity Foundation is a safe place where people can change in an environment that fosters trust; where new values can be formed; responsibility developed, and lasting relationships built. Amity is dedicated to the inclusion and habilitation of people marginalized by addiction, homelessness, trauma, criminality, incarceration, poverty, racism, sexism, and violence. Amity is committed to research, development implementation, and dissemination of information regarding community building.

Remembrance, Resolution, Reconciliation, Restoration, Renewal

About the Position:

As Monitor, you will be directing and safely supervising students 24 hours a day.

Location: Downtown Los Angeles, CA.
On-site
Non-Exempt (Hourly)
What You Will Do:
  • Supervises students during daytime and evening hours and notifies staff of any symptoms or signs of substance abuse of students and/or drug overdoses.
  • Supervise students’ daily activities and assume supervisory responsibilities in the absence of other staff.
  • Documents and monitors regular bed checks as required. Communicate with other monitors in regards to daily activities or disturbances.
  • Serves as an advisor and positive role model for students. Prevents and intervenes in student altercations and incidents.
  • Conducts and practices emergency evacuation procedures.
  • Assists in maintaining facility grounds and keeping equipment in proper working condition Assist in maintaining facility and equipment clean, orderly, and proper working condition.
  • Conducts and practices emergency evacuation procedures
  • Responsible for Critical Incidents and Incident reporting when occurs during scheduled shift. Up-loads clinical supportive documentation (i.e.: motivation logs, intensions forms, etc.).
  • Participates in community activities as it relates to the position and attends additional training as needed.
  • Administers First Aid and CPR during emergencies in accordance with state and federal regulations.
  • Additional duties as assigned.
What You Will Bring:
  • High School Diploma or equivalent.
  • Be at least 21 years of age.
  • First Aid and CPR certification
  • Knowledge of ethnic and cultural differences within criminal justice populations.
  • Understanding of causes, symptoms, and effects of incarceration; appreciation for the behavioral, psychological, physical, and social effects of incarceration
  • Solid written and verbal communication skills.
  • Possess excellent organizational skills.
What We Offer:
  • Medical, Dental, Vision.
  • Paid vacation, sick time, & holidays.
  • 401K, HSA, & Life insurance programs
  • An organization committed to community action
  • Community-oriented workplace

What Amity Foundation employees say

Pay

Benefits

Hours and flexibility

Workplace

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