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Entry Level Inmate Call Monitoring Jobs in California

Call the Licensed Independent Providers for medication and treatment orders, and/or other ... Monitor, as directed, inmate/resident inpatient hospitalizations for early releases whenever ...

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

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Entry Level Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Entry Level Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Entry Level Inmate Call Monitoring Specialist, you generally need strong attention to detail, confidentiality, and a high school diploma or equivalent. Familiarity with call monitoring software, recording systems, and basic computer applications is typically required. Excellent listening skills, discretion, and the ability to remain impartial under pressure help individuals excel in this role. These skills ensure accurate monitoring, compliance with regulations, and the security of sensitive communications within correctional facilities.

What are some common challenges faced by entry-level professionals in inmate call monitoring, and how can they effectively manage them?

Entry-level professionals in inmate call monitoring often encounter challenges such as handling high call volumes, maintaining focus during repetitive tasks, and ensuring strict adherence to confidentiality and legal guidelines. Effective time management and staying alert are crucial, as is developing a strong understanding of institutional protocols. Building good communication with supervisors and seeking feedback can help new monitors quickly adapt and address any uncertainties or stressors in the role.

What is an Entry Level Inmate Call Monitoring position?

An Entry Level Inmate Call Monitoring position involves listening to, reviewing, and documenting phone calls made by inmates in correctional facilities. The primary goal is to ensure that all communications comply with facility rules and to detect any potential security threats or policy violations. Employees in this role typically use specialized software to monitor calls, flag suspicious activity, and report findings to supervisors or law enforcement as needed. This position requires strong attention to detail, discretion, and the ability to handle confidential information.

What is the difference between Entry Level Inmate Call Monitoring vs Entry Level Security Surveillance Operator?

AspectEntry Level Inmate Call MonitoringEntry Level Security Surveillance Operator
CredentialsBasic background check, possibly security clearanceBasic background check, security clearance often preferred
Work EnvironmentCorrectional facilities, monitoring inmate callsSecurity control rooms, monitoring surveillance feeds
Employer & IndustryCorrectional institutions, government agenciesSecurity firms, government agencies, private companies
Job FocusMonitoring inmate communications for security risksMonitoring security cameras for suspicious activity

Both roles involve monitoring and security, but Entry Level Inmate Call Monitoring focuses on inmate communications within correctional facilities, while Entry Level Security Surveillance Operator emphasizes monitoring surveillance feeds in various security settings. The skills and credentials overlap, but the work environments and specific responsibilities differ.

What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Entry Level Inmate Call Monitoring jobs in California? For Entry Level Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What cities in California are hiring for Entry Level Inmate Call Monitoring jobs? Cities in California with the most Entry Level Inmate Call Monitoring job openings:

Correctional Deputy I (Entry level) - II (Lateral)

Butte County, CA

Oroville, CA • On-site

$29.93 - $42.15/hr

Other

Posted 4 days ago


Butte County rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

137th of 638 rated public administrative organizations


Job description

Salary: $29.93 - $42.15 Hourly
Location : Oroville/Chico Area, CA
Job Type: Regular Help
Job Number: 2612022093
Department: Sheriff-Coroner's Office
Opening Date: 05/08/2026
Closing Date: 6/17/2026 11:59 PM Pacific
Summary
This classification is scheduled to receive a 5% COLA effective July 2026.
This recruitment is for Correctional Deputy level I and level II (Lateral).
Following the close of the recruitment, qualified applicants will be invited to participate in the Physical Agility Test, Oral Interview AND Written Exams that are tentatively scheduled for SATURDAY, June 27, 2026, at 7:45 A.M.
Qualified applicants can expect to receive an email notification no later than June 18, 2026, inviting them to the June 27th exam.
FLSA: Non-Exempt
DEFINITION
Under immediate or general supervision, maintains facility security and inmate welfare in a County Jail; oversees and directs the work of inmates in structured situations and the community during an assigned shift; prepares clear, accurate, and comprehensive reports and other written materials; maintains accurate records, logs, and files; and performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Correctional Deputy I) or general supervision (Correctional Deputy II) from a Correctional Sergeant. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
Correctional Deputy I: This is an entry-level class in the Correctional Deputy Series. Initially under close supervision, incumbents learn and perform routine correctional duties. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
Correctional Deputy II: This is the journey-level class in the Correctional Deputy Series responsible for performing the full range of assigned duties to ensure proper custody, care, compliance and overall safety and security of inmates in the assigned facility. Positions work independently, exercise judgment and initiative, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Positions in the Correctional Deputy series are flexibly staffed; positions at the II level may be filled by advancement from the I-level; positions at the Deputy Sheriff-level may be filled by advancement from the Correctional Deputy II-level; progression to the Correctional Deputy II-level and the Deputy Sheriff-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.
Essential Job Functions
EXAMPLES OF TYPICAL JOB FUNCTIONS
Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
  • Maintains inmate security in accordance with laws, regulations, and institutional philosophy, including monitoring inmate activity, documenting inmate incidents, and searching the facilities and inmates for contraband and weapons.
  • Processes incoming inmates, fingerprints at intake, and releases from custody; maintains files and logs on inmates; inventories and secures property and valuables.
  • Interviews inmates to classify and assign them to the appropriate detention area and activities; screens and recommends inmates for pretrial or other programs.
  • Supervises and monitors inmate work crews at various work sites as assigned; provides training, orientation, and guidance, and explains program rules and guidelines; ensures inmates' compliance with instructions, rules, regulations, and standards of security and safety.
  • Supervises inmate exercise and recreation, as well as visiting and similar privileges; escorts inmates within the jail areas; dispenses and oversees meals; schedules medical, counseling, personal and other appointments, and conducts visiting sessions; schedules transportation for appointments and visits outside of the facility; delivers mail and allows inmates to make personal and legal phone calls.
  • Subdues and restrains persons and uses restraining devices.
  • Assists medical staff in the distribution of medications; provides security for medical staff as required; screens and refers requests for medical attention; administers emergency first aid as required.
  • Responds to emergency and non-emergency radio calls; interrogates and communicates with victims, witnesses and suspects in incidents; identifies and collects evidence; completes detailed reports and required paperwork.
  • Documents incidents, including calling the supervisor on radio or phone to articulate incidents; compiles accurate and logical reports.
  • Inspects facilities and reports the need for maintenance or unusual situations; submits issues with and/or requests clothing and supplies.

  • Surveys and evaluates emergency situations; provides immediate response with proper action; communicates with inmates one-on-one, or in groups.

  • Accompanies and transports inmates to court, other facilities, attorney visits, and medical appointments.
  • Testifies in court as subpoenaed.
  • Performs related duties as assigned.

Minimum Qualifications
Knowledge of:
  • Principles, practices, and terminology related to the operation of a correctional facility and the supervision of inmates.
  • Applicable federal, state, and local laws, codes, ordinances, regulations, and standards affecting jail and inmate detention, release, and the legal rights of inmates.
  • Principles, policies, and procedures related to jail operations, the booking, custody, and release of inmates; inmate rights and discipline; techniques for inmate control; and emergency response.
  • Basic mathematical principles.
  • Principles and procedures of recordkeeping.
  • Court procedures and operations.
  • Basic functions of law enforcement agencies.
  • Techniques for dealing with individuals from various socio-economic backgrounds in hostile and/or confrontational situations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:
  • Learn, interpret, apply, and explain federal, state, and local laws, codes, ordinances, regulations and standards affecting correctional facilities.
  • Administer complex and technical jail operations and programs in an independent and cooperative manner.
  • Identify and implement effective course of action to complete assigned work.
  • Keep abreast of trends, technology, and requirements in laws related to supervision of inmates and operations of correctional facilities.
  • Learn the operations of a jail including the booking, custody, and release of inmates; inmate rights and discipline; techniques for inmate control; and emergency response.
  • Assess difficult or emergency circumstances and develop, implement, and direct appropriate response strategies.
  • Organize, implement, and direct jail programs and activities.
  • Understand and follow oral and written directions.
  • Safely use and care for firearms.
  • Administer basic first aid.
  • Work under stressful or dangerous conditions, often involving considerable personal risk or risk to others.
  • Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth grade; and
Correctional Deputy I: Experience in law enforcement support, intervention, counseling, or other related work preferred.
Correctional Deputy II: One (1) year of experience equivalent to the County's class of Correctional Deputy I or upon completion of the Board of State and Community Corrections (B.S.C.C.) Adult Corrections Officer Core Course and completion of the Penal Code 832 Course in Arrest, Search and Seizure issued by California Commission on Peace Officer Standards and Training
Certifications and Licenses:
  • Must possess a valid US driver's license upon date of application. Must obtain California driver's license following hire date per California DMV regulations.
  • Correctional Deputy I: Must complete the Board of State and Community Corrections (B.S.C.C.) Adult Corrections Officer Core Course by the end of the probationary period.
  • Correctional Deputy I: Possession of a certificate of completion of Penal Code 832 Course in Arrest, Search and Seizure issued by California Commission on Peace Officer Standards and Training by the end of the probationary period.
  • Correctional Deputy I: Possession of First Aid and CPR certification within twelve (12) months of employment.
  • Correctional Deputy II: Possess and maintain a Board of State and Community Corrections (B.S.C.C.) Adult Corrections Officer Core Course Certificate.
  • Correctional Deputy II: Possess and maintain a Penal Code 832 Course in Arrest, Search and Seizure issued by California Commission on Peace Officer Standards and Training Certificate.
  • Correctional Deputy II: Possess and maintain a First Aid and CPR certification.

Environmental Factors and Conditions/Physical Requirements
PHYSICAL DEMANDS
  • Mobility, physical strength, and stamina to respond to and perform assigned duties; to climb, reach, bend, run and jump; to lift, carry or push objects that weigh up to 160 pounds.
  • Vision in the normal visual range with or without correction sufficient to read computer screens and printed documents and to operate equipment.
  • Hearing in the normal audio range with or without correction.
  • Repetitive and fatiguing duties including frequent walking, upward/downward flexion of neck, wrist and arm motions, and sitting.
  • Fine finger dexterity of both hands, ability to grasp and hold.
  • Extreme physical exertion to assist with physical altercations is required.

WORKING CONDITIONS
  • Employees work in a county jail facility setting and are exposed to loud noise levels, hazardous physical substances, confining workspaces, monitored entry and exit of facility and locations within facility, cold and hot temperatures, and varying weather conditions.
  • Employees may be exposed to vermin, insects, and parasites.
  • The duties of this class are performed in an environment with exposure to criminal offenders, mentally ill individuals, and persons potentially infected with communicable diseases.
  • Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.
  • Must be willing to work during evenings, weekends and holidays.

EQUIPMENT AND TOOLS UTILIZED
  • Equipment utilized includes automotive patrol vehicles; firearms; impact baton; two-way radios; cameras; radar units; pepper spray; blood, drug and chemical analysis kits; and computerized and conventional office equipment.

Disaster Service Worker
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.
Correctional Officers-General (BCCOA-General) Benefits Summary
THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEESSalary Step Increases:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained.
Longevity Pay: 2.5% at 10 years, 2.5% at 15 years, 2.5% at 20 years, for a total 7.5% after 20 years of service.
Uniform Allowance:
$50.00/month.
Boot Allowance:
$150.00 for each year, paid in monthly installments. Effective January 3, 2026, the $150.00 boot allowance set forth above shall expire, and all members of this Unit shall be eligible for a work boot/footwear reimbursement up to $275.00 annually. For eligible classifications only.