ZipRecruiter

Log In

2

Full Time Inmate Call Monitoring Jobs in California

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

Humboldt County, CA

Correctional Deputy I

Eureka, CA · On-site

$23.09 - $29.63/hr

Eureka, CA Job Type: Full-time Job Number: 25-00006 Department: Sheriff's Office Opening Date: 08 ... Supervises and monitors inmate work crews at various work sites as assigned; provides training ...

Humboldt County, CA

Correctional Deputy II

Eureka, CA · On-site

$25.51 - $32.74/hr

Eureka, CA Job Type: Full-time Job Number: 25-00003 Department: Sheriff's Office Opening Date: 08 ... Supervises and monitors inmate work crews at various work sites as assigned; provides training ...

City of Santa Ana, CA

Correctional Officer I

Santa Ana, CA · On-site

$83K - $101K/yr

Santa Ana Jail, 62 Civic Center Plaza, Santa Ana, CA Job Type: Full-time Job Number: 2026-00007 (IM ... Processes inmate correspondence, monitors inmate phone calls and processes inmate request slips.

previous pagenext page

Showing results 21-40

All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in California

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in California?

The most popular types of Inmate Call Monitoring jobs in California are:

What are popular job titles related to Full Time Inmate Call Monitoring jobs in California?

For Full Time Inmate Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in California look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in California are:

What cities in California are hiring for Full Time Inmate Call Monitoring jobs?

Cities in California with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in California as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Representative, Full Time

Irvine, CA • On-site

West Coast University, Inc.
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about West Coast University, Inc.external

$21.43 - $28.95/hr

Full-time

Re-posted 11 days ago

West Coast University rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Choose To Make A Difference

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.

You will make an impact by: 

  • Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
  • Receive and screen inbound calls for both American Career College and West Coast University.  Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
  • Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. 
  • Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet. 
  • Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
  • Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
  • Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

  • Minimum 2 years' experience preferred.
  • Customer Service experience.
  • A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
  • Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
  • Telephone Auto Dialing System experience preferred.

Education:

  • High School Graduate or equivalent required.
CA Salary RangeUSD $21.43 - USD $28.95 /Hr.Bonus EligibleNoWCU Company Overview

Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.

WCU EEO Statement

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Employment Type: FULL_TIME

What West Coast University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply