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Patient Support Representative Jobs (NOW HIRING)

Azul Vision

Patient Support Representative

Torrance, CA · On-site

$21 - $23/hr

Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business. KEY RESPONSIBILITIES: * Greet ...

CommonSpirit Health

Patient Support Rep

Gig Harbor, WA · On-site

$19 - $23.50/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

CommonSpirit Health

Patient Support Rep

Gig Harbor, WA

$19 - $23.50/hr

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan health (VMFH) facility ...

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA

$23.90 - $32.07/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

CommonSpirit Health

Patient Support Rep

Gig Harbor, WA · On-site

$19 - $23.50/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

St. Anthony Hospital

Patient Support Rep

Gig Harbor, WA · On-site

$23.90 - $32.07/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

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Patient Support Representative information

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$10

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How much do patient support representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Support Representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Patient Support Representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is a Patient Support Representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
More about Patient Support Representative jobs
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What are popular job titles related to Patient Support Representative jobs? For Patient Support Representative jobs, the most frequently searched job titles are:
Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.
Patient Support Representative

Patient Support Representative

Pain Treatment Centers of America

Southaven, MS • On-site

Full-time

Posted 29 days ago

Pain Treatment Centers Of America rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

SUMMARY OF RESPONSIBILITIES
The position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service.
ESSENTIAL FUNCTIONS
(1) Answers all incoming calls and records all communication and follow-up efforts in the patient's notes.
(2) Follows communications scripts, FAQ documents and other resources when handling different topics.
(3) Identifies customers' and providers' needs, clarifies information, researches every issue, and provides solutions and/or alternatives in order to avoid unnecessary call transfers.
(4) Maintains knowledge of providers' scheduling preferences and all procedures offered by PTCOA.
(5) Accesses the patient's records and appointment history in the electronic health records software.
(6) Clearly communicates patients' plan of care as designed by the provider.
(7) Schedules and reschedules appointments for patients as necessary, following the appropriate policy.
(8) Promptly returns phone calls, regularly monitors voicemails, and updates the patient's chart, tagging the appropriate team as necessary.
(9) Regularly monitors EMR messages and responds in a timely manner.
(10) Transfers signed documents into patients' charts and responds to requests for signed documents from physicians as necessary.
(11) Performs other related duties as assigned.
Requirements
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
  • Participate in continuing education/training activities including monthly online training.
  • Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
  • Identify yourself in a pleasant and positive manner.
  • Take responsibility for helping the caller.
  • Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
  • Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Investigate and follow through on unusual orders or requests for service or information.
  • Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
  • Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
  • Consistently evaluate work and determine if further steps are needed to meet client expectations.
  • Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
  • Ensure compliance with regulatory standards.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
  • Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
  • Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
  • Adhere to administrative and departmental policies.
  • Demonstrate regular attendance and timeliness.
  • Do not incur excessive overtime.
  • Remain conscientious in regard to personal hygiene.
  • Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
  • Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
  • Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
  • Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Must be able to interpret a variety of instructions furnished in written, or oral form
  • Excellent oral and written communication skills.
  • Demonstrate a high attention to detail.
  • Strong organization, filing, and time management skills.
  • Basic computer literacy and typing.

REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires a high school diploma or educational equivalent. One (1) year of prior customer service experience or call center experience is preferred.

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