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Patient Support Representative Jobs (NOW HIRING)

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

St. Anthony Hospital

Patient Support Rep

Gig Harbor, WA · On-site

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

CommonSpirit Health

Patient Support Rep

Gig Harbor, WA

$19 - $23.50/hr

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan health (VMFH) facility ...

WellSky

Remote Patient Support Representative

Atlanta, GA · Remote

$13 - $16/hr

Verify and update patient records, including insurance details, to ensure accurate and up-to-date ... Medical with Rx, dental, and vision benefits Mental Health support through EAP Paid time off, plus ...

Uniguest

Patient TV Support Rep

Philadelphia, PA · On-site

$17.50/hr

... Onsite Support Representative. In this position, you will help support the maintenance of our ... In this position, you will be responsible for providing support to hospital patient and staff ...

CLEANSLATE CENTERS INC

Patient Support Agent

Brentwood, TN · Remote

$18 - $20/hr

As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get ...

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Patient Support Representative information

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$10

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$25

How much do patient support representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Support Representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Patient Support Representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is a Patient Support Representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
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What states have the most Patient Support Representative jobs? States with the most job openings for Patient Support Representative jobs include:
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Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.
Patient Support Rep

Patient Support Rep

St Anthony Hospital

Gig Harbor, WA

$23.90 - $34.79/hr

Full-time

Re-posted 17 days ago

Job description


Job Summary and Responsibilities

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan health (VMFH) facility in accordance wtith established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. 

Work includes:  1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record;  3) gathering/validating insurance information using routine methods, scheduling patient appointments;  4) collecting co-pays, co-insurance and prior balances;  5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 

6) working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers, ever Needed. 

An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

  • Registers and/or checks patients in/out.
  • Handles and reconciles payments.
  • Continually monitors and reconciles issues prior to patient visit.
  • Processes referral orders and/or pre-authorizations.
  • Coordinates appointments and ancillary services.
  • Responds to patient questions regarding routine billing and insurance matters.
  • Coordinates patient instructional/educational activities.  
Job Requirements

Education and Experience:

One year of customer service work experience required and

healthcare-related experience required.

Preferred:

and two years of customer service work experience preferred

Licensure and Certifications:

None upon hire required

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Qualifications:

Education and Experience:

One year of customer service work experience required and

healthcare-related experience required.

Preferred:

and two years of customer service work experience preferred

Licensure and Certifications:

None upon hire required

Employment Type: Full Time

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