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Patient Support Representative Jobs (NOW HIRING)

Azul Vision

Patient Support Representative

Torrance, CA · On-site

$21 - $23/hr

Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business. KEY RESPONSIBILITIES: * Greet ...

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

St Anthony Hospital

Patient Support Rep

Gig Harbor, WA · On-site

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

St. Anthony Hospital

Patient Support Rep

Gig Harbor, WA · On-site

$23.90 - $34.79/hr

Job Summary and Responsibilities This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason ...

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Patient Support Representative information

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How much do patient support representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for patient support representative in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Support Representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are some common challenges faced by Patient Support Representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is a Patient Support Representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.
More about Patient Support Representative jobs
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What states have the most Patient Support Representative jobs? States with the most job openings for Patient Support Representative jobs include:
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What are popular job titles related to Patient Support Representative jobs? For Patient Support Representative jobs, the most frequently searched job titles are:
Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in the United States as of June 2026, with employment types broken down into 34% Full Time, 53% Part Time, 12% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.

Patient Support Representative

Wellness Pointe

Longview, TX • On-site

Other

Posted 2 days ago

Key responsibilities

  • Register patients by obtaining demographic, insurance, and medical information.

  • Input patient registration information into the computer system and verify accuracy of data entered.

  • Request and collect co-pays and deposits, and issue receipts at time of payment.

Job description

Company Description
At Wellness Pointe, everyone will receive an exceptional quality of care. The center has expanded into a multifaceted clinic that offers obstetrics, pediatrics, general medicine, family planning, and dentistry. Some of the other services offered by our well qualified staff include education, intervention, and management of the many social issues that impact our community. Everyone is treated in complete confidence. Medicaid, Medicare, and most private health insurance is accepted.
Job Description
Our Organization is seeking an energetic, motivated, customer service professional.
In this role, the incumbent will register patients by obtaining demographic, insurance, and medical information and collecting co-pays and deposits. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.
Essential Duties
  • Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
  • Inputs patient registration information into computer system and verifies accuracy of data entered.
  • Prepares required forms for signature by patient or family member.
  • Requests and collects co-pays and deposits, and issues receipts at time of payment.
  • Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
  • Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
  • May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.
  • Insurance verification
  • Pre-authorization of procedures

Qualifications
  • High School diploma or GED equivalent
  • Typically requires one (1) year experience in an office/administrative environment.
  • Bilingual ( English and Spanish) required
  • Requires a valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by State of Texas statute.
  • Mental and physical health sufficient to meet the demands of the position.
  • Must be able to adhere to all client related policies and procedures including confidentiality.
  • Skills Demonstrated human relation and effective communication skills a must
  • Experience with EMR software preferred.
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • The ability to work effectively under pressure.
  • Superior organizational and problem solving skills

Additional Information
Wellness Pointe is an Equal Opportunity Employer.

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