Patient Assistance Coordinator Jobs (NOW HIRING)

The Retina Inventory & Patient Financial Assistance Coordinator owns retina pharmaceutical inventory and patient financial assistance across all five retina locations. This position manages par levels, drug reconciliation, waste, and storage compliance on approximately $7.0 million of annual retina drug spend, and identifies, enrolls, and renews patients in manufacturer and foundation assistance programs. This is a 30-hour per week benefited position reporting to the Director of Ophthalmic Services, with dotted-line coordination to the Senior Procurement & ASC Operations Specialist and the Revenue Cycle Manager. 

Core Responsibilities 

• Implement and administer the Ally GPO platform across all five retina locations; serve as system owner and primary user. 
• Set and maintain par levels by drug and by location using actual usage history; review and release orders weekly. 
• Reconcile purchases to administrations and charges monthly at the vial level; investigate and resolve all exceptions. 
• Conduct rotating physical cycle counts; monitor expiration and beyond-use dates, with particular attention to short-dated product. 
• Maintain cold chain, storage, and drug supply chain traceability records at all locations. 
• Log receipt and disposition of manufacturer sample drug; reconcile sample inventory monthly. 
• Administer GPO contract compliance, rebate and administrative fee filing, prompt-pay terms, and invoice-to-purchase-order matching. 
• Process drug recalls, returns, and damaged shipment credits. 
• Screen retina patients for manufacturer copay, foundation grant, and patient assistance program eligibility; complete new enrollments including income documentation. 
• Maintain a renewal calendar; complete annual re-enrollment before coverage lapses and follow up on denied, lapsing, or exhausted enrollments. 
• Coordinate with Revenue Cycle on Financial assistance payment reconciliation and injection-related patient balances. 
• Produce and present monthly reporting on reconciliation rate, measured waste, days on hand by location, assistance renewals, and payments as a percentage of purchases. 
• Serve as the point of contact for practice managers on retina drug inventory and assistance questions. 
• Adhere to all organizational policies and procedures; maintain HIPAA compliance and report concerns appropriately. 
• Other duties as assigned. 

Key Competencies & Expectations 

• Investigative approach to data; identifies discrepancies between purchasing, clinical, and billing systems and pursues them to resolution. 
• Working knowledge of J-code billing units for injectable drugs, including how unit counts differ between products. 
• Intermediate to advanced Excel skills; able to reconcile large exports from more than one system. 
• Effective communication with practice managers, physicians, and senior leadership; able to present operational data clearly and concisely. 
• Influences inventory practice and workflow across multiple locations without direct supervisory authority. 
• Self-directed; independently manages a monthly reconciliation cycle and a multi-site travel schedule. 
• Discretion and professionalism handling patient financial and protected health information. 
• Team-focused approach; recommends improvements to drug handling, ordering, and assistance workflows. 

Minimum Qualifications 

• High school diploma or GED required; associate degree or higher preferred. 
• 3+ years of experience in pharmaceutical inventory control, buy-and-bill drug purchasing, or specialty pharmacy operations in a clinical setting required. 
• Working knowledge of injectable drug billing and J-code units required. 
• Cold chain handling, storage, and documentation experience required. 
• Buy-and-bill experience in retina, oncology, rheumatology, or another infusion-based specialty strongly preferred; ModMed EMA/PM and group purchasing platform experience preferred. 
• Experience with manufacturer patient assistance programs and independent foundations preferred. 
• Valid driver's license, reliable transportation, and ability to travel among five metropolitan Atlanta locations required.