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Patient Assistance Counselor Jobs (NOW HIRING)

Family Health Center

Patient Assistance Counselor

Mercer, WI · On-site

$18.75 - $24.75/hr

Patient Assistance Counselor The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for ...

OneOncology

$17 - $22/hr

... counseling services including patient benefits, out of pocket responsibility, payment arrangements ... Make determinations on financial assistance applications based on current Federal Poverty Levels ...

OneOncology

Patient Financial Counselor

Nashville, TN · On-site

$18 - $23.75/hr

... counseling services including patient benefits, out of pocket responsibility, payment arrangements ... Make determinations on financial assistance applications based on current Federal Poverty Levels ...

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Patient Assistance Counselor information

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How much do patient assistance counselor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient assistance counselor in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.56 per hour, depending on experience, location, and employer.

What is a patient assistance counselor?

Patient Assistance Counselors are professionals who help patients access and navigate financial assistance programs for medical treatments and medications. They work closely with patients, healthcare providers, and pharmaceutical companies to identify eligibility for assistance programs, complete applications, and ensure patients receive necessary support. Their goal is to remove financial barriers, making healthcare more accessible and affordable for those in need.

What are the key skills and qualifications needed to thrive as a patient assistance counselor?

To thrive as a Patient Assistance Counselor, you typically need a background in healthcare administration, knowledge of insurance processes, and at least a high school diploma or relevant associate degree. Familiarity with patient management software, medical billing systems, and various pharmaceutical assistance program platforms is often required. Exceptional communication, problem-solving skills, and compassion are crucial for effectively supporting patients through complex application processes. These skills ensure patients receive timely access to needed medications and resources, directly improving their health outcomes and satisfaction.

What are some common challenges faced by patient assistance counselors when helping patients access medications, and how can these be managed?

Patient Assistance Counselors often encounter challenges such as navigating complex insurance policies, dealing with medication shortages, and managing paperwork for multiple assistance programs. To overcome these hurdles, counselors typically stay updated on program requirements, maintain strong communication with healthcare providers and pharmacies, and develop organizational strategies to track application progress. Building rapport with patients and advocating on their behalf can also help address obstacles and ensure timely access to needed medications.

What is the difference between Patient Assistance Counselor vs Patient Advocate?

AspectPatient Assistance CounselorPatient Advocate
CredentialsHigh school diploma or equivalent; some roles may require certification in healthcare or social servicesHigh school diploma or equivalent; certifications in patient rights or healthcare advocacy can be beneficial
Work EnvironmentHospitals, clinics, pharmaceutical companies, insurance providersHospitals, community health organizations, legal settings
Employer & Industry UsageHealthcare providers, pharmaceutical companies, insurance firmsHealthcare facilities, legal aid organizations, non-profits
Common Search & ComparisonPatient Assistance Counselor vs Patient Advocate

Both roles focus on supporting patients, but Patient Assistance Counselors primarily help patients access medications and financial aid, while Patient Advocates represent patient rights and navigate healthcare systems. Understanding these differences can help job seekers find the right fit in healthcare support roles.

What cities are hiring for Patient Assistance Counselor jobs?

Cities with the most Patient Assistance Counselor job openings:

What states have the most Patient Assistance Counselor jobs?

States with the most job openings for Patient Assistance Counselor jobs include:

What are popular job titles related to Patient Assistance Counselor jobs?

For Patient Assistance Counselor jobs, the most frequently searched job titles are:

Infographic showing various Patient Assistance Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,216 per year, or $21.3 per hour.

Patient Assistance Counselor

Rice Lake, WI • On-site

Family Health Center
See more jobs at Family Health Centerexternal

$18.50 - $24/hr

Other

Re-posted 3 days ago

Job description

Patient Assistance Counselor

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals.

Essential Job Functions

  1. Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference.
  2. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs.
  3. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria.
  4. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing.
  5. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records.
  6. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols.
  7. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance.
  8. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence.
  9. Maintains strict adherence to scheduled work hours with regular and reliable attendance.
  10. Performs other duties as assigned.

Education and Experience

  1. High school diploma or equivalent.
  2. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required.
  3. Proficient in Microsoft Office Suite.
  4. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns.

Certifications / Licenses

  1. Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire.
  2. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances.

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