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Patient Assistance Program Representative Jobs in Massachusetts

Patient Acct

Patient Accts Representative

Fairhaven, MA · On-site

$17.22 - $28.56/hr

  • Retirement

Patient Accts Representative Join Southcoast Health, where your future is as promising as the care ... Tuition assistance / Federal Loan Forgiveness programs * Professional growth opportunities and ...

Lawrence General Hospital

Patient Safety Observer

Methuen, MA · On-site

$15.81 - $23.50/hr

  • Medical

  • PTO

... wage increase programs, depending on position type (full-time, part-time, or per diem) and ... Perform patient assistance with ambulation and mobilization activities safely, including but not ...

Merrimack Health

Patient Safety Observer

Methuen, MA · On-site

$15.81 - $23.50/hr

  • Medical

  • PTO

... wage increase programs, depending on position type (full-time, part-time, or per diem) and ... Perform patient assistance with ambulation and mobilization activities safely, including but not ...

Merrimack Health

Patient Safety Observer

Methuen, MA · On-site

$15.81 - $23.50/hr

  • Medical

  • PTO

... wage increase programs, depending on position type (full-time, part-time, or per diem) and ... Perform patient assistance with ambulation and mobilization activities safely, including but not ...

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Patient Assistance Program Representative information

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Massachusetts?

For Patient Assistance Program Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Massachusetts look for?

The top searched job categories for Patient Assistance Program Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Patient Assistance Program Representative jobs?

Cities in Massachusetts with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you

Housing Representative - Program Representative

Community Teamwork Inc

Lowell, MA • On-site

$25.75 - $26.55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Housing Representative - Program Representative
Pay Range $25.75 - $26.55 per hour
Company Overview
Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.
Position Summary
As part of the Leased Housing team, the Program Representative provides information and assistance to leased housing program participants and owners concerning eligibility and program requirements, the provision of services, and benefit administration. The position maintains a client caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing program through the delivery of professional and knowledgeable services to the community.
Essential Functions and Responsibilities
  • Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
  • Screen client inquiries for eligibility
  • Check to ensure that appropriate changes are made to resolve client concerns:
    • Re-certifications/Lease-ups
    • Annual and interim income adjustments
    • Changes in family composition/Change of address
    • Move-outs/Transfers/Inspections
  • Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations
  • Explain program requirements, regulations and procedures to applicants, participants and owners
  • Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.
Qualifications
  • HS Diploma or Equivalent Education
  • Familiarity with computers and data entry
  • Excellent organizational skills with the ability to manage on-going projects concurrently
  • Proficiency in math, Microsoft Office or similar technology
  • Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict
  • Ability to manage several tasks at once
  • Strong interpersonal, verbal, written, and negotiation skills
  • Effective customer service, interpersonal and communications skills both verbal and written
  • Ability to maintain confidentiality. Ability to meet deadlines and work under pressure
  • Desire to work with low income, culturally diverse, and at-risk families and individuals
  • Must be willing to travel to and work out of our Salem, MA extension office up to 2 days per month

Preferred Qualifications
  • Prior related experience
  • Familiarity with housing regulations
  • Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
  • Associate's degree

Benefit Information*
At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:
  • 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
  • Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
  • Tuition Reimbursement - Career Advancement and Professional Development Opportunities
  • 5% employer contribution to your 401(k) retirement account after 6 months of employment
  • Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
  • The stated pay range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer - Vets/Disabled
This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

Apply