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Patient Assistance Program Representative Jobs in Randolph, MA

Massgeneralbrigham

Patient Financial Aid Rep

Chelsea, MA · On-site

$19.81 - $28.30/hr

Job Summary Summary The Patient Financial Services Representative helps make sure all patient ... assistance programs, eligibility criteria, and application processes. -Assist patients in ...

Usuro

Patient Access Representative

Framingham, MA

$17.75 - $22.75/hr

The Patient Access Representative is to be cross-trained in all aspects of reception to supply ... Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the ...

TEKsystems

Patient Service Representative

Boston, MA

$18 - $20/hr

Epic experience required. This is a call center position, incoming patient calls requesting ... Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a ...

TEKsystems

Patient Service Representative

Boston, MA

$18 - $20/hr

Epic experience required. This is a call center position, incoming patient calls requesting ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully ...

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Patient Assistance Program Representative information

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How much do patient assistance program representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient assistance program representative in Randolph, MA is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.83 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What job categories do people searching Patient Assistance Program Representative jobs in Randolph, MA look for?

The top searched job categories for Patient Assistance Program Representative jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Patient Assistance Program Representative jobs?

Cities near Randolph, MA with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you

Student Assistance Program ACRA Clinician, Gloucester

Beth Israel Lahey Health Behavioral Services

Beverly, MA • On-site

$68K - $95K/yr

Full-time, Part-time

Posted 21 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

414th of 888 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Sign on bonus up to $3000 for independently licensed Clinicians (pro-rated for part time)

Schedule: Full time, 40 hours per week

Location: Gloucester based

The Student Assistance Program was created to maximize the ability of students to achieve academic success and social competency and to promote a healthy school environment by reducing the stigma associated with mental health concerns. Counselors are embedded into the school system to support students throughout their school day. Our Counselors provide a safe place for students to seek help, offer valuable input to parents and school staff and provide appropriate outside referrals. Direct therapeutic support is offered to address behavioral and emotional issues that interfere with their success in the classroom through individual and group work, classroom activities and community initiatives. Additionally, the Counselors have an impact on school culture by offering presentations to their students on diverse topics such as bullying, substance use and suicide prevention.  

The ideal candidate is a good communicator that is flexible and able to form relationships with colleagues and collaborate with school staff to engage students and make a difference in their future.  

Responsibilities: 

  • Provides school counseling, direct therapeutic individual and/or group support to students.

  • Coordinate closely with school support staff, faculty, and administration to deliver services and with parents/caregivers as needed. 

  • Assess academic and family needs; provides referrals to support services in school and to community providers as needed 

  • Provide triage support as needed.  

  • Facilitate prevention education activities via classroom presentations, assemblies, campaigns, etc. that address youth substance abuse, suicide prevention and other topics related to mental health. 

  • Attend individual and group supervision, and other required meetings  

  • Represents the program at various agency and community events (I.e.community and school health fairs, focus groups, coalitions, etc). 

Qualifications: 

  • Master’s Degree in Social Work or a related field. 

  • License preferred.  

Pay Range:

$68,993.00 USD - $95,368.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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