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Director Patient Experience Jobs in Raleigh, NC (NOW HIRING)

eTeam

Patient Facing PD

Chapel Hill, NC · On-site

Answer incoming calls and direct inquiries to the appropriate department or team member * Respond ... Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred

Ivy Rehab Network

Patient Coordinator

Durham, NC

$16.50 - $22/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Ivy Rehab Network

Patient Coordinator

Cary, NC · On-site

$15.75 - $21/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Ivy Rehab Network

Patient Coordinator

Durham, NC · On-site

$16.50 - $22/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

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Director Patient Experience information

See Raleigh, NC salary details

$29.9K

$108.1K

$155.1K

How much do director patient experience jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director patient experience in Raleigh, NC is $108,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,100.00 and $130,100.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the most commonly searched types of Patient Experience jobs in Raleigh, NC?

The most popular types of Patient Experience jobs in Raleigh, NC are:

What are popular job titles related to Director Patient Experience jobs in Raleigh, NC?

For Director Patient Experience jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Patient Experience jobs in Raleigh, NC look for?

The top searched job categories for Director Patient Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Patient Experience jobs?

Cities near Raleigh, NC with the most Director Patient Experience job openings:

Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,082 per year, or $52 per hour.

Patient Experience - Program Manager

Duke Health

Durham, NC • On-site

Full-time

Posted 6 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.


Position Summary

The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.

Key Responsibilities

  • Program Development & Implementation
    • Design, implement, and manage patient experience improvement initiatives across inpatient units
    • Align initiatives with organizational priorities, regulatory requirements, and best practices
    • Lead cross-functional projects aimed at improving key patient experience domains
  • Clinical Team Collaboration & Education
    • Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
    • Facilitate education and training sessions focused on patient experience best practices
    • Support unit-based leaders in developing and executing action plans
  • Data Analysis & Insights
    • Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
    • Develop actionable insights and present findings to leadership and frontline teams
    • Monitor performance metrics and track progress toward organizational goals
    • Collaborate with leadership to set goals and priorities for patient experience
  • Performance Improvement
    • Lead continuous improvement efforts to improve patient experience scores
    • Share best practices and success stories across the organization
Minimum QualificationsEducation

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.

Experience
  • Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
  • 3-5+ years of experience in healthcare, patient experience, quality improvement, or a related field
  • Experience working with HCAHPS and/or patient experience data strongly preferred
  • Analytical skills with the ability to translate data into actionable strategies
  • Demonstrated experience leading cross-functional initiatives

Core Competencies

  • Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
  • Project management and organizational skills
  • Change management and performance improvement expertise
  • Passion for patient-centered care and service excellence
  • Data-driven decision making

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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