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Patient Experience Manager Jobs in Raleigh, NC (NOW HIRING)

Granville Health System

Patient Coordinator

Creedmoor, NC · On-site

$12.25 - $16.25/hr

Position Summary The Patient Coordinator is responsible for managing front desk operations and ... record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Granville Health System

Patient Coordinator

Creedmoor, NC · On-site

$12.25 - $16.25/hr

Position Summary The Patient Coordinator is responsible for managing front desk operations and ... record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Granville Health System

Patient Coordinator

Oxford, NC · On-site

$15.75 - $21/hr

Position Summary The Patient Coordinator is responsible for maintaining front desk operations and ... record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Granville Health System

Patient Coordinator

Oxford, NC · On-site

$15.75 - $21/hr

Position Summary The Patient Coordinator is responsible for maintaining front desk operations and ... record management. QUALIFICATIONS: Candidates must have a minimum of 2 years office experience.

Dr Lane & Associates

Patient Service Represent

Fuquay Varina, NC · On-site

$14.50 - $18.50/hr

We are seeking an experienced and friendly Patient Service Representative (PSR) to join our team at ... Actively listens to patient concerns or needs and forwards information to Office Manager, Regional ...

Walgreens

Pharmacy Manager

Raleigh, NC

$63.25 - $74.25/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

Walgreens

Pharmacy Manager

Raleigh, NC

$63.25 - $74.25/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

Walgreens Boots Alliance

Pharmacy Manager

Cary, NC · On-site

$66.25 - $78/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

Walgreens Boots Alliance

Pharmacy Manager

Raleigh, NC · On-site

$63.25 - $74.25/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

Walgreens

Pharmacy Manager

Chapel Hill, NC · On-site

$67.05 - $90.55/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

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Patient Experience Manager information

See Raleigh, NC salary details

$15

$38

$67

How much do patient experience manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Raleigh, NC?

The most popular types of Patient Experience jobs in Raleigh, NC are:

What are popular job titles related to Patient Experience Manager jobs in Raleigh, NC?

For Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Patient Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Experience Manager jobs?

Cities near Raleigh, NC with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,646 per year, or $38.8 per hour.

Patient Experience - Program Manager

Duke Health

Durham, NC • On-site

Full-time

Posted 10 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

306th of 891 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.


Position Summary

The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.

Key Responsibilities

  • Program Development & Implementation
    • Design, implement, and manage patient experience improvement initiatives across inpatient units
    • Align initiatives with organizational priorities, regulatory requirements, and best practices
    • Lead cross-functional projects aimed at improving key patient experience domains
  • Clinical Team Collaboration & Education
    • Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
    • Facilitate education and training sessions focused on patient experience best practices
    • Support unit-based leaders in developing and executing action plans
  • Data Analysis & Insights
    • Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
    • Develop actionable insights and present findings to leadership and frontline teams
    • Monitor performance metrics and track progress toward organizational goals
    • Collaborate with leadership to set goals and priorities for patient experience
  • Performance Improvement
    • Lead continuous improvement efforts to improve patient experience scores
    • Share best practices and success stories across the organization
Minimum QualificationsEducation

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.

Experience
  • Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
  • 3-5+ years of experience in healthcare, patient experience, quality improvement, or a related field
  • Experience working with HCAHPS and/or patient experience data strongly preferred
  • Analytical skills with the ability to translate data into actionable strategies
  • Demonstrated experience leading cross-functional initiatives

Core Competencies

  • Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
  • Project management and organizational skills
  • Change management and performance improvement expertise
  • Passion for patient-centered care and service excellence
  • Data-driven decision making

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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