Pharmacy Manager
$63.25 - $74.25/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
Pharmacy Manager
$63.25 - $74.25/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
Pharmacy Manager
Chapel Hill, NC · On-site
$54 - $63.50/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Chapel Hill, NC · On-site
$54 - $63.50/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Cary, NC · On-site
$67.05 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Cary, NC · On-site
$67.05 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Raleigh, NC · On-site
$67.05 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Raleigh, NC · On-site
$67.05 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Pharmacy Manager
Raleigh, NC · On-site
$63.25 - $74.25/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
Pharmacy Manager
Raleigh, NC · On-site
$63.25 - $74.25/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Patient Coordinator
Selma, NC · On-site
$18 - $20/hr
When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...
Patient Coordinator
Selma, NC · On-site
$18 - $20/hr
When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Dental Patient Coordinator
Cary, NC · On-site
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Dental Patient Coordinator
Cary, NC · On-site
Greeting and assisting patients professionally to ensure a positive frontoffice experience * Checking-in patients to ensure they have all the necessary information in the patient management software
Patient Coordinator
$16.50 - $22/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
$16.50 - $22/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
Durham, NC · On-site
$16.50 - $22/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
Durham, NC · On-site
$16.50 - $22/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
Cary, NC · On-site
$15.75 - $21/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
Cary, NC · On-site
$15.75 - $21/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
$15.75 - $21/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Coordinator
$15.75 - $21/hr
... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...
Patient Services Associate
Durham, NC · On-site
Manage work queues to optimize clinic patient flow. * Engage in clinic process improvement initiatives. * Maintain a positive patient experience and adhere to company values. * Handle incoming calls ...
Patient Services Associate
Durham, NC · On-site
Manage work queues to optimize clinic patient flow. * Engage in clinic process improvement initiatives. * Maintain a positive patient experience and adhere to company values. * Handle incoming calls ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
Patient Facing PD
Chapel Hill, NC · On-site
Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred ... Ability to manage multiple tasks and prioritize in a busy environment * Proficient in Microsoft ...
Patient Facing PD
Chapel Hill, NC · On-site
Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred ... Ability to manage multiple tasks and prioritize in a busy environment * Proficient in Microsoft ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
MANAGER, PATIENT REVENUE
Durham, NC · On-site
The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work ...
Patient Care Coordinator
Wake Forest, NC · On-site
$15 - $19.75/hr
Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. * Insurance & Billing: Handle dental insurance verification, collect co ...
Patient Care Coordinator
Wake Forest, NC · On-site
$15 - $19.75/hr
Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. * Insurance & Billing: Handle dental insurance verification, collect co ...
Patient Experience Manager information
See Raleigh, NC salary details
$15.19 - $19.97
22% of jobs
$22.02 is the 25th percentile. Wages below this are outliers.
$19.97 - $24.75
7% of jobs
$24.75 - $29.53
5% of jobs
$29.53 - $34.31
8% of jobs
The median wage is $37.09 / hr.
$34.31 - $39.09
13% of jobs
$39.09 - $43.86
11% of jobs
$47.69 is the 75th percentile. Wages above this are outliers.
$43.86 - $48.64
10% of jobs
$48.64 - $53.42
7% of jobs
$53.42 - $58.20
6% of jobs
$58.20 - $62.98
6% of jobs
$62.98 - $67.76
3% of jobs
$15
$38
$67
How much do patient experience manager jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.
What does a patient experience manager do?
A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.
What are some typical responsibilities of a patient experience manager during a workweek?
A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.
What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?
To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.
What are the most commonly searched types of Patient Experience jobs in Raleigh, NC?
The most popular types of Patient Experience jobs in Raleigh, NC are:
What are popular job titles related to Patient Experience Manager jobs in Raleigh, NC?
For Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Experience Manager jobs in Raleigh, NC look for?
The top searched job categories for Patient Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Experience Manager jobs?
Cities near Raleigh, NC with the most Patient Experience Manager job openings:
Walgreens rating
5.5
Based on 2,209 frontline employees who took The Breakroom Quiz
99th of 113 rated pharmacies
Job description
Job Summary:
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
- Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
- Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
- Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
- Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Reviews, interprets, and accurately dispenses prescribed medications, as required.
- Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity
- Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
- Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
- Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
- Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
- Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
- Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)
- Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
- Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
- Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
- Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
- Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
- Completes education credits and training, including learning modules, as required by the Company
- Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
- Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
- Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US