ZipRecruiter

Log In

1

Patient Experience Manager Jobs in Raleigh, NC (NOW HIRING)

Ivy Rehab Network

Patient Coordinator

Raleigh, NC · On-site

$16.50 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

PreservEndo

Patient Care Coordinator

Wake Forest, NC · On-site

$15 - $19.75/hr

Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. * Insurance & Billing: Handle dental insurance verification, collect co ...

LC SERVICES 1 LLC

Patient Care Coordinator

Wake Forest, NC · On-site

$15 - $19.75/hr

Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. * Insurance & Billing: Handle dental insurance verification, collect co ...

Ivy Rehab Network

Patient Coordinator

Raleigh, NC

$16.50 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

PreservEndo

Patient Care Coordinator

Wake Forest, NC · On-site

$15 - $19.75/hr

Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate. * Insurance & Billing: Handle dental insurance verification, collect co ...

previous page

Showing results 41-60

All JobsPatient Experience JobsPatient Experience Manager JobsPatient Experience Manager Jobs in Raleigh, NC

Patient Experience Manager information

See Raleigh, NC salary details

$15

$38

$67

How much do patient experience manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Raleigh, NC?

The most popular types of Patient Experience jobs in Raleigh, NC are:

What are popular job titles related to Patient Experience Manager jobs in Raleigh, NC?

For Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Patient Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Experience Manager jobs?

Cities near Raleigh, NC with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,646 per year, or $38.8 per hour.

Patient Coordinator

Ivy Rehab Network

Raleigh, NC • On-site

$16.50 - $22/hr

Full-time

Medical, PTO

Posted 5 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

499th of 891 rated healthcare providers

Job description

State of Location:
North Carolina
Position Summary:
Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Coordinator - Full-time
Raleigh, NC
Ivy Rehab for Kids, part of the Ivy Rehab Network
Why Choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.

  • Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:
  • 2+ years of administrative experience in a healthcare setting is preferred.

  • Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.

  • Great time management and ability to multi-task in a fast-paced environment.

  • Self-motivated with a drive to exceed patient expectations.

  • Adaptability and positive attitude with fluctuating workloads.

  • Self-motivated with the eagerness to learn and grow.

  • Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
ivyrehab.com

What Ivy Rehab Physical Therapy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply