Director Patient Services Jobs (NOW HIRING)

Career Category
Sales
Job Description
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
National Director - Patient Access
What you will do
Let's do this. Let's change the world. The Director, Patient Access & Services, is a key leadership role responsible for orchestrating the end-to-end strategy and execution of Amgen's patient access. This role provides comprehensive leadership for field-based access and services teams, strategic vendor partnerships, and cross-functional alignment with internal stakeholders including Commercial, Patient Services, Trade & Distribution, Market Access, and Sales. This leader will serve as a critical connector across Brand Market Access and Patient Services to ensure uninterrupted patient access to therapy, optimal provider experience, and compliance with access and reimbursement processes.
Responsibilities
Team Leadership & Talent Development

• Foster a culture of accountability, excellence, and inclusivity.
• Oversee hiring, onboarding, training, performance management, and succession planning.
• Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership.

Patient Access Strategy & Execution

• Drive the national patient access strategy across specialty medications.
• Align and oversee operations in partnership with cross-functional stakeholders.
• Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance.

Cross-Functional Collaboration

• Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination.
• Serve as the Lead representing access priorities in brand planning and execution.
• Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement.

Reporting & Operations Oversight

• Internal Use Only General and Administrative
• Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics.
• Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts.
• Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks.

What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will come with these qualifications.
Basic Qualifications:
Doctorate degree and 4 years of Access and Reimbursement experience
Or
Master's degree and 7 years of Access and Reimbursement experience
Or
Bachelor's degree and 9 years of Access and Reimbursement experience
Preferred Qualifications:

• MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field.
• 12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement.
• Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies.
• Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives.
• Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies.
• Proven experience influencing access strategies across the commercial and medical landscape.
• Excellent communication, stakeholder alignment, project management, and analytical capabilities.
• Travel up to 50-70%, including site/vendor visits, national meetings, and field ride-alongs.

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.
careers.amgen.com
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Sponsorship
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Range
206,734.45USD -279,699.55 USD