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Patient Service Associate Jobs (NOW HIRING)

Alivia Health

PR · On-site

$14 - $17.50/hr

The Patient Services Associate supports the patient experience through patient registration, medication delivery coordination, and customer service. This cross-functional role works closely with ...

AMPLIFY HEALTH

Patient Service Associate

Raleigh, NC · On-site

$18 - $20/hr

Position Summary We are seeking full-time, hardworking and enthusiastic Patient Service Associate to join our ambitious team and help us drive top talent to our organization at several of our ...

Duke University

Patient Service Associate

Durham, NC · On-site

$15.50 - $19.50/hr

Patient Service Associate Work Arrangement: On-Site Requisition Number: 273912 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL At Duke Health, we're driven ...

Orthopedic One

Patient Service Associate

Columbus, OH · On-site

$16 - $20/hr

Monitors billing alerts and contacts Patient Accounts to address accordingly * Co-Pays: * Collects co-payments according to insurance plan information and type of service. * Collates all copays and ...

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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in the United States is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

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What are the most commonly searched types of Patient Service jobs?

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Who are the top companies hiring for Patient Service Associate jobs?

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What states have the most Patient Service Associate jobs?

States with the most job openings for Patient Service Associate jobs include:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,427 per year, or $19 per hour.

Patient Service Associate

Southlake, TX • On-site

SPINE TEAM TEXAS MANAGEMENT COMPANY
See more jobs at SPINE TEAM TEXAS MANAGEMENT COMPANYexternal

$16 - $20.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:

The Spine Team Texas Patient Service Associate is responsible for providing customer assistance and checking in all patients upon their arrival and then checking them out when exiting the facility. The highest quality of customer service is essential for this position. The Patient Service Associate is responsible for providing appropriate patient documentation forms (demographics, financial, insurance, etc...) and information while complying with all confidentiality and HIPAA regulations. The position requires the ability to process charges and payments. Cross-training required to provide coverage needs at either location and/or at ASC Reception. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

  1. Knowledge - The blending of job related education, skills and experience.
  2. Quantity - Level of satisfactory output generated in position per unit time.
  3. Accuracy - Absence of errors.
  4. Judgment - Capacity to make reasonable decisions.
  5. Innovation - Imagination and creativity used to better position.
  6. Appearance & Habits - Personal habits, grooming, uniform / clothing.
  7. Orderliness - Organization of the individual's work and work area.
  8. Courtesy - Respect for feelings of others. Politeness on the job.
  9. Cooperation - Willingness to help others accomplish their objectives.
  10. Initiative - Voluntarily starting projects. Attempting non-routine jobs and tasks.
  11. Reliability - Dependability and trustworthiness.
  12. Perseverance - Steadfast pursuit of job objectives when faced with unexpected obstacles.
  13. Stability - Even temperament. Acceptance of unavoidable tension and pressure.
  14. Alertness - Ability to quickly understand new information and situations.
  15. Professionalism - Professional actions, communications and attitude.
  16. Team work - Ability to work in a team for the betterment of staff, patients, and the Company.
  17. Observance - Observance of Company policies and procedures.
  18. Attendance - Consistent adherence to work schedule.

Job Responsibilities:

  1. While maintaining and following all HIPAA regulations and standards, it is the Patient Service Associate's responsibility to check in and check out all patients and follow the appropriate procedures and policies concerning necessary documentation and chart preparation.
  2. The Patient Service Associate is responsible for ensuring appropriate customer service, assisting patients in the lobby with various needs. This position is to provide accurate and appropriate information to authorized individuals in a timely and efficient manner.
  3. Additionally, this position is required to process charges and payments on a daily basis and adhere to the turnaround standard.
  4. Other duties and responsibilities may be required by the Spine Team Texas Patient Financial Service Manager.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of "Offering an Unparalleled Patient Experience!" All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a "team-player" not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

Must be able to sit for long periods of time and work in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.

Educational Requirements & Position Qualifications:

  1. High School graduate or equivalent.
  2. Excellent written and oral communication skills. Excellent time management
  3. Excellent organizational ability.
  4. Possess the ability to plan and execute work projects.
  5. Possess the ability to work productively, either independently or with other individuals.
  6. Proficient in communicating in the English language both written and verbally.
  7. Ability to add/subtract/total charges and payments accurately.
  8. Attention to detail.
  9. Computer skills and data/entry.

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