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Patient Service Associate Jobs (NOW HIRING)

Kernodle Clinic

Patient Service Associate

Mebane, NC

$14.75 - $18.50/hr

Patient Service Associate Patient Service Associate - Full Time Position for Busy Multi-Specialist Clinic, located in Mebane, NC. Kernodle Clinic is a respected and progressive multi-specialty group ...

Kernodle Clinic

Patient Service Associate

Burlington, NC

$14.25 - $18/hr

Patient Service Associate Full-Time Front Desk Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC. Kernodle Clinic is a respected and progressive multi-specialty group ...

Kernodle Clinic

Patient Service Associate

Burlington, NC

$14.25 - $18/hr

Patient Service Associate Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging ...

Alivia Health

PR · On-site

The Patient Services Associate supports the patient experience through patient registration, medication delivery coordination, and customer service. This cross-functional role works closely with ...

LifeBridge Health

PATIENT SERVICE ASSOCIATE

Baltimore, MD · On-site

$17 - $21.25/hr

Outpatient Rapid Observation Center (OROC) - Patient Service Associate Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit at Sinai ...

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Patient Service Associate information

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$12

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$24

How much do patient service associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for patient service associate in the United States is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities are hiring for Patient Service Associate jobs? Cities with the most Patient Service Associate job openings:
What are the most commonly searched types of Patient Service jobs? The most popular types of Patient Service jobs are:
Who are the top companies hiring for Patient Service Associate jobs? The top employers for Patient Service Associate jobs are:
What states have the most Patient Service Associate jobs? States with the most job openings for Patient Service Associate jobs include:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,427 per year, or $19 per hour.

Patient Service Associate

Complete Staffing Solutions

Middletown, CT • On-site

$21/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Title: Patient Service Associate
Hours: Full-Time; 40hrs/wk on site
Pay: $21/hr full time with benefits and can get paid for more than 40 hours
Language Requirement: Spanish/English Creole/English
Potential Start Date: August 3rd or September 8th
Schedules:
Meriden (2 openings) – 134 State St Meriden, CT 06450

  • Monday – Thursday 10:30am – 7pm, Friday 8:30am – 5pm plus one Saturday shift per month 8am – 4pm
  • Monday – Friday 8am – 4:30pm plus one Saturday shift per month 8am – 4pm


Bristol (1 opening) – 395 N Main St, Bristol, CT 06010

  • 2 days per week 10:30am – 7pm and 3 days per week 8:30am – 5pm (always to include Friday) plus one Saturday shift per month 8am – 12pm


Qualifications: Associate’s Degree (or higher), medical office certificate (CMAA), medical assistant degree/certificate or 2+ years of relevant experience in a patient services role.
Required Pre-Screen Assessments: eSkills (completion) and Alta Language (9 or higher)
 
Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
 
ROLE AND RESPONSIBILITIES
 
Patient experience:

  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance:

  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance

Phones:

  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

  • Consistently ensure and maintain patient confidentiality

Other:

  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
  • Support manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned

 
QUALIFICATIONS

  • Associates degree, medical office or medical assistant degree, or 2+ years of relevant experience in a patient services role
  • Exceptional customer service skills
  • Excellent Verbal and written communication skills
  • Proven ability to multi task
  • Problem Solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred
  • Bilingual skills, Spanish speaking, required

 
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Hours will vary, dependent on needs of site
  • One Saturday shift per month is required
  • Minimal physical effort.  Must be able to operate computer and telephone continuously
  • Regular regional travel as necessary

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About Complete Staffing Solutions

Sourced by ZipRecruiter

Complete Staffing Solutions, Inc., based in Marlborough, MA, US, is an industry expert in the provision of staffing and recruitment services. With years of experience, the company has built a comprehensive network that allows it to offer solutions to different sectors, including healthcare, information technology (IT), finance, and administration, among others. The official website is completestaffingsolutions.com. Founded by a team that understands the importance of human capital in every organization, the company mainly focuses on meeting its client's specific staffing needs, regardless of the size or industry. The company's mission revolves around connecting businesses with skilled professionals globally, striving for excellence, and maintaining a superior level of customer service.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Marlborough, MA, US

Year founded

2002

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