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Patient Service Associate Jobs in Atlanta, GA (NOW HIRING)

Northside Hospital Inc.

Patient Dining Associate

Canton, GA

$14.25 - $18/hr

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients ...

Northside Hospital Inc.

Patient Dining Associate

Canton, GA · On-site

$14.25 - $18/hr

Overview Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to ...

Northside Hospital Inc.

Patient Dining Associate

Canton, GA · On-site

$14.25 - $18/hr

Overview Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to ...

Northside Hospital Inc.

Patient Dining Associate

Canton, GA

$14.25 - $18/hr

Overview Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to ...

Northside Hospital Inc.

Patient Dining Associate

Canton, GA

$14.25 - $18/hr

Overview Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to ...

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Patient Service Associate information

See Atlanta, GA salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for patient service associate in Atlanta, GA is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.90 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Atlanta, GA? The most popular types of Patient Service jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Patient Service Associate jobs? Cities near Atlanta, GA with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Atlanta, GA as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $37,915 per year, or $18.2 per hour.

Patient Meal Room Service Associate

Wellstar Health System

Marietta, GA • On-site

$16 - $20.25/hr

Full-time

Re-posted 10 days ago

Wellstar Health System rating

7.5

Company rating: 7.5 out of 10

Based on 350 frontline employees who took The Breakroom Quiz

230th of 890 rated healthcare providers

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Job Summary:
Patient Meal Room Service Associate
Represents Patient Meal Room Service to Patients and Nursing team. Reports directly to Nutrition & Food Service management. Key responsibilities include taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience. Includes introducing Patients to the Patient Meal Room Service program and meal ordering process. Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies). Includes taking Room Service calls and consistently providing customer service in a professional, courteous, and efficient manner. Required to follow all safety guidelines, including, but not limited to: confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and appropriately following infection prevention practices, including when Isolation precautions are in place. Takes ownership of Unit assignment with minimal supervision. Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner. Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates. Completes all other job duties as assigned.
  • Provide meals to Patients in a professional, courteous, and timely manner. Work with diet-specific menus and introduce Patients to the Patient Meal Room Service program. Take orders for 'Assist Patients', deliver meals and collaborate with Nursing on assigned floors.
  • Operate a call center which serves as the communication hub for Patient Meal Room Service. Receive / enter Patient Meal Room Service orders using nutrition software. Assist with daily reporting.

Both positions require exceptional customer service. Focus on accuracy, safety and efficiency are paramount at all times.
Responsibilities:
Core Responsibilities and Essential Functions:
Ensures the Safety of Patients and Team Members (according to state, county and national regulatory bodies):
  • Washes hands frequently and wears gloves appropriately. Performs hand hygiene upon entering and exiting patient rooms.
  • Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
  • Maintains all work areas in a clean and organized manner, free of spills and fall hazards.
  • Delivers patient meal trays and verifies patient identity using two patient identifiers.
  • Verifies menu selections are accurate and compliant with the patient's diet order and food allergies.
  • Escalates food allergy and diet consistency concerns to N&FS Leadership and/or Clinical Dietitian.
  • Promptly reports adverse food reactions.
  • Stores food and/or supplies using proper labeling, dating and rotation methods.
  • Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords and out-of-range temperatures.)
  • Uses IT equipment appropriately and protects confidential information, including passwords.

Ensures Positive Service Outcomes:
  • Follows dept. work schedule (including weekends and holidays) and arrives at the workstation prior to task start time.
  • Sets up, maintains, and breaks down workstation according to area requirements.
  • Follows written and verbal instructions with accuracy and attention to detail.
  • Completes area checklists and forms, as assigned.
  • Operates and cares for equipment according to manufacturer's and area-specific guidelines.
  • Assesses patient's ability to utilize the meal order system and follows up with appropriate staff member if unable to fully participate.
  • Assists patients with menu selections as needed, considering food preferences, allergies and other diet information, in a timely manner.
  • Enters menu selections in the N&FS software accurately and in a timely manner.
  • Reviews and appropriately responds to reports and N&FS orders from the electronic medical record.
  • Appropriately utilizes all N&FS software and adapts and learns new systems as new technologies are applied
  • Learns and carries out computer downtime procedures appropriate for assignment.
  • Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys, as requested.
  • Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
  • As required, delivers meals to patients on Isolation precautions and follows all Infection Prevention guidelines.
  • Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.
  • Prepares and delivers snacks to patients and/or nursing units, as required.
  • Performs dept. duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
  • Remains flexible to support other Team Members across the dept. to achieve desired service outcomes.
  • Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor when needed to ensure best patient experience.

Engages in Efforts to Create a World Class Work Environment:
  • Follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.
  • Collaborates with Team Members and leadership to meet the goals and objectives of the dept. and hospital.
  • Communicates in a respectful manner and in terms that are clear and concise.
  • Respects the cultural traditions of Team Members, patients and customers.
  • Maintains competency in N&FS software and associated equipment utilized for patient meal services.

Required for All Jobs:
  • Performs other duties as assigned.
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications:
Required Minimum Education: High School Diploma or the equivalent preferred.
Minimum Experience: Minimum 2 years' foodservice, and / or customer service, and / or related experience required. Healthcare or hospitality foodservice experience highly preferred.
Required Minimum Certification: Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
Required Minimum Skills: Must be able to communicate and understand the English language, both written and orally. Must exhibit outstanding interpersonal skills required to work well with others. Must be able to demonstrate basic knowledge of modified diets. Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment. Must be able to demonstrate a positive attitude in all customer / patient interactions. Must be able to utilize N&FS software systems.
Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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