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Patient Service Associate Jobs in New York (NOW HIRING)

Compass Group

Patient Service Manager

Bronx, NY · On-site

Job Summary We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute ... Associate degree with one (1) year work experience in food services or related field, or bachelor ...

Project Renewal

Patient Services Associate

New York, NY · On-site

$44K/yr

With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City. Title: Patient Services Associate Program : Mobile Health ...

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Patient Service Associate information

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$27

How much do patient service associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for patient service associate in New York is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.60 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in New York? The most popular types of Patient Service jobs in New York are:
What cities in New York are hiring for Patient Service Associate jobs? Cities in New York with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,135 per year, or $20.7 per hour.

Temporary Main Site Dental Patient Service Associate, Required Spanish - Brooklyn

NYULMC

Brooklyn, NY • On-site

$18 - $22.50/hr

Temporary

Medical, Retirement

Posted 15 days ago

NYU Langone Health rating

8.5

Company rating: 8.5 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

16th of 890 rated healthcare providers

Job description


Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Temporary Main Site Dental Patient Service Associate, Required Spanish - Brooklyn.
In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times.
Job Responsibilities:
  • Greets all patients, family or other related individuals while maintaining excellent customer service and professionalism at all times
  • Scheduling functions in accordance with the Scheduling policies including, but not limited to:
  • Schedules appointments, including virtual visits, and procedures that do not require/or have already been pre-authorized.
  • Monitors the daily schedule.
  • Refers all inquiries regarding pre-authorizations/certifications to the Senior Patient Service Associate.
  • Registration functions in accordance with Registration polices including, but not limited to:
  • Responsible for patient check-in and check-out.
  • Translation needs & documentation.
  • Gathers all patient demographic related data and materials from patients and/or their representatives.
  • Verification of Primary Care Provider.
  • Verification of Site Indicator.
  • Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
  • On subsequent visits, asks them to verify demographic info and makes any necessary edits.
  • Web enable all eligible patients for the patient portal.
  • Ensure patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc.
  • Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
  • Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc) into the intake EMR system.
  • Check Out functions in accordance with discharge polices including, but not limited to:
  • Create follow up appointments or manual recall in accordance with the providers instructions
  • Create appointment for specialty services (including radiology) and ensure referrals are in place.
  • Print all necessary documents for patients to take home
  • After Visit Summary (AVS)
  • Referrals
  • Lab/Radiology forms
  • Distribute Metro Cards when appropriate and reconciles with their supervisor as requested.
  • Financial functions in accordance with Financial polices including, but not limited to:
  • Insurance eligibility verification at every visit
  • Collect Co-pays, Deductibles, Self-Pay fees according to self-pay rates when applicable
  • Determine eligibility for Uninsured patients for other financial programs and assist with application completion
  • Performs Cashiering tasks as assigned

  • Telephone functions in accordance with telephone polices including, but not limited to:
  • Answer phones timely in a pleasant and professional manner including identifying the facilitys name and PSAs first name.
  • Identify the nature of the call and act appropriately.
  • Take messages as necessary.
  • Directs caller to appropriate person or area.
  • Perform outreach phone calls for:
  • Confirmation calls for upcoming appointments
  • Ambulatory Referrals
  • Recalls for follow up care and healthcare metrics
  • Discharge follow up for patients seen in the hospital
  • Failed Appointments
  • Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments. Maintains cooperative and professional relationships with providers, nurses and office and clinical staff. Understands integral role as part of a healthcare team and is an active participant regarding patient workflow and barriers to care and safety concerns.
  • Monitor patient/referral work queues and incoming patient portal scheduling messages daily.
  • Reports problems or concerns such as patient complaints, process workflows/conflicts, need for further skill training and/or other work related matters to their supervisor.
  • Provides translation communication as needed to facilitate the patient and provider interaction.

Minimum Qualifications:
To qualify you must have a HS Diploma Required
2+ years relevant experience.
Strong customer service and communication skills.
Proficient in MS Excel, Word, and Outlook.
Familiarity or prior experience with office setting
Prior customer service experience
Must be articulate with good interpersonal skills.
Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
Must be able to accurately enter data
Willingness to devote the time required completing assigned tasks on schedule.
Preferred Qualifications:
Patient Relations experience
Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,936.42 - $50,936.42 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here

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