ZipRecruiter

Log In

1

Patient Service Associate Jobs in Schenectady, NY

Albanymed

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Medical Center

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albanymed

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate - HIV

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albanymed

Patient Service Associate - HIV

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate - HIV

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate - OBGYN

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albanymed

Patient Service Associate - OBGYN

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

Albany Med

Patient Service Associate - OBGYN

Albany, NY · On-site

$46K - $60K/yr

Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability to learn and utilize resources. * Strong time management skills. * Ability to review information ...

next page

Showing results 1-20

All JobsPatient Service Associate JobsPatient Service Associate Jobs in Schenectady, NY

Patient Service Associate information

See Schenectady, NY salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient service associate in Schenectady, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.00 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Schenectady, NY? The most popular types of Patient Service jobs in Schenectady, NY are:
What cities near Schenectady, NY are hiring for Patient Service Associate jobs? Cities near Schenectady, NY with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 3% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,147 per year, or $18.3 per hour.

Patient Service Associate

Albanymed

Albany, NY • On-site

$46K - $60K/yr

Full-time

Re-posted 17 days ago

Job description

Department/Unit:

Community Neurology

Work Shift:

Day (United States of America)

Salary Range:

$46,215.00 - $60,080.00Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Essential Duties and Responsibilities
  • Responsible for registration and scheduling process for complex patients.
  • Responsible for updating the system with registration, scheduling and insurance information.
  • Prepares patient disability and out of work / school paperwork.
  • Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
  • Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
  • Understands the practice and hospital strategic plan.
  • Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
  • Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
  • Exemplify Albany Med CARES guiding principles.
  • Is a champion to ensure an optimal patient experience.
  • Understands and promotes patient and employee safety as our top priority.
  • Promotes a safe environment and promptly reports issues.
  • Understands patient safety goals.

Qualifications
  • High School Diploma/G.E.D. - required
  • 2-3 years office experience or one year of related experience in a medical practice - preferred
  • Experience using an electronic health record and Microsoft Office a plus.
  • Excellent customer service skills.
  • Ability to multi-task in a high patient volume unit.
  • Ability to learn and utilize resources.
  • Strong time management skills.
  • Ability to review information and draw appropriate conclusions.
  • Good judgement and ability to problem solve; escalate issues as needed.
  • Strong teamwork skills and work ethic.

Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Working Conditions
  • Extreme cold - Rarely
  • Extreme heat - Rarely
  • Humidity - Rarely
  • Wet - Rarely
  • Noise - Occasionally
  • Hazards - Rarely
  • Temperature Change - Rarely
  • Atmospheric Conditions - Rarely
  • Vibration - Rarely

Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Apply