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Patient Service Manager Jobs (NOW HIRING)

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to ...

HHS LLC

Patient Service Manager

Toledo, OH · On-site

Implement, manage, and maintain the patient ambassador program for high-quality service * Collaborate with department, facility, and company leadership to achieve goals * Stays informed on patient ...

Recruiting.com LLC

The Patient Service Manager - Respiratory Care provides operational and clinical leadership for Respiratory Care Services at St. Bernards Medical Center. This position is responsible for planning ...

United Digestive

Patient Service Representative (58885)

$18 - $22.75/hr

Patient Service Manager Responsibilities Duties include but are not limited to: * Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and ...

Aramark

Patient Services Manager

Houston, TX · On-site

The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and ...

Aramark

Patient Food Service Manager

Abington, PA

The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and ...

Aramark

Patient Services Manager

Rockford, IL

$80K - $100K/yr

The Patient Service Manager will support the Patient Services Operation and Clinical Nutrition Operations in the Food & Nutrition Department and will be responsible for developing and executing ...

Aramark

Patient Services Manager

Rockford, IL · On-site

$80K - $100K/yr

The Patient Service Manager will support the Patient Services Operation and Clinical Nutrition Operations in the Food & Nutrition Department and will be responsible for developing and executing ...

AltaMed Health Services Corporation

$83K - $104K/yr

## Manager, Patient Service CenterApplyremote type: Hybridlocations: Commerce, CA 90040: Monterey Park, CA 91755time type: Full timeposted on: Posted Todayjob requisition id: JR10091**Grow Healthy**If ...

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Patient Service Manager information

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How much do patient service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for patient service manager in the United States is $66,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and strong leadership and communication skills. Many employers prefer candidates with a background in healthcare administration or related certifications, such as a Certified Medical Manager (CMM), and familiarity with healthcare management software. The role may also require a bachelor's degree in healthcare administration, management, or a related field.
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Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,085 per year, or $31.8 per hour.

Patient Service Manager

Guaynabo, PR • On-site

Alivia Health
See more jobs at Alivia Healthexternal

Full-time

Re-posted yesterday

Key responsibilities

  • Oversee daily operations of the Call Center and Registry functions to ensure service quality and efficiency.

  • Provide supervision, coaching, and performance management to the Call Center Supervisor and Registry Supervisor.

  • Monitor team performance, address escalated issues, and implement process improvements to enhance service delivery.

Job description


The Patient Services Manager is responsible for overseeing and optimizing daily operations across the Call Center and Registry functions within Alivia Specialty Pharmacy (ASP). Reporting directly to the Senior Manager Patient Services & Support, this role ensures that patient service operations are executed with quality, efficiency, consistency, and a strong patient-centered approach.

The position provides direct leadership to 3 supervisory roles: the Call Center Supervisors and the Registry Supervisor. Through these direct reports, the Patient Services Manager oversees teams responsible for patient and stakeholder communications, call center service levels, registry intake, initial patient interviews, follow-up with patients or physician offices for missing information or documentation, referral processing support, and medication refill workflows.

The Patient Services Manager manages operational performance, staffing, scheduling, process execution, service quality, escalations, employee development, and continuous improvement initiatives to support timely referral turnaround, high-quality service delivery, and effective collaboration with internal and external stakeholders.

Key Responsibilities

  • Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP operational standards, service expectations, and patient-care priorities.
  • Provide direct supervision, coaching, performance management, and operational guidance to the Call Center Supervisor and Registry Supervisor.
  • Ensure teams meet or exceed productivity, service level, quality, turnaround-time, and customer-service standards.
  • Monitor and analyze team performance, identify performance gaps, and develop action plans in collaboration with supervisors to improve results.
  • Ensure effective handling of incoming calls from patients, healthcare providers, payers, and other key stakeholders while maintaining a high level of customer service.
  • Oversee Registry workflows related to patient intake, initial interviews, referral processing, follow-up with patients or physician offices, missing information and documentation, and medication refill support.
  • Support quick and accurate referral turnaround by partnering with other Operations teams and internal stakeholders.
  • Oversee call center metrics, tracking systems, service levels, operational dashboards, and other performance monitoring tools used to manage daily operations.
  • Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, appropriate documentation, and root-cause awareness.
  • Develop, refine, and implement processes, procedures, and operational improvements to enhance efficiency, effectiveness, consistency, and service quality.
  • Ensure policies, procedures, business standards, call metrics, productivity expectations, and quality requirements are consistently applied across assigned areas.
  • Partner with supervisors to maintain appropriate staffing, scheduling, attendance, punctuality, use of time off, and daily workforce coverage.
  • Promote employee engagement, accountability, teamwork, and ownership for high-quality and timely results.
  • Support hiring, selection, onboarding, initial training, ongoing training, coaching, and employee-development activities in collaboration with supervisors and applicable support functions.
  • Monitor and assess staff compliance with company rules and procedures related to behavior with patients and coworkers, attendance, dress code, productivity standards, and other management instructions.
  • Collaborate with key business partners, operational leaders, Quality, Compliance, Pharmacy, and other stakeholders to address operational needs and implement improvement initiatives.
  • Manage or support patient communication initiatives and operational communication strategies, as assigned.
  • Make informed decisions by applying operational knowledge, analyzing problems, evaluating risks, and selecting solutions that support high-quality outcomes.
  • Lead change by supporting organizational initiatives, communicating expectations clearly, and helping teams adapt to new processes, systems, or business needs.
  • Perform other duties as assigned.

SUPERVISORY RESPONSABiLITIES

Manager Level 

Knowledge, Skills, and Abilities

  • Knowledge of patient services, call center, registry, referral intake, case management, or specialty pharmacy operations preferred.
  • Knowledge of operational performance management, service levels, productivity standards, quality monitoring, and process improvement principles.
  • Strong leadership and people-management skills, including the ability to coach supervisors, resolve conflicts, and promote team accountability.
  • Strong customer-service orientation and ability to promote excellent service delivery to patients, healthcare providers, payers, and internal stakeholders.
  • Ability to analyze performance data, identify trends, determine root causes, and implement practical action plans.
  • Ability to develop, refine, and enforce processes, procedures, workflows, and business standards.
  • Ability to manage multiple priorities, meet deadlines, and maintain organization in a fast-paced operational environment.
  • Strong problem-solving, decision-making, and change-management skills.
  • Ability to collaborate effectively with cross-functional teams, including Operations, Pharmacy, Quality, Compliance, Human Resources, and Information Technology.
  • Ability to maintain confidentiality and handle sensitive patient, employee, and business information appropriately.
  • Proficiency in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Teams.
  • Knowledge of CPR+ or similar pharmacy management systems preferred.

EDUCATION REQUIRED

 Bachelor's degree or relevant experience 

EXPERIENCE

 4 to 6 years of experience in similar functions

***EEOC F/M/D/V***