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Patient Service Manager Jobs in Virginia (NOW HIRING)

Hhs

Patient Service Manager

Mechanicsville, VA · On-site

Implement, manage, and maintain the patient ambassador program for high-quality service * Collaborate with department, facility, and company leadership to achieve goals * Stays informed on patient ...

Patient First

Patient Service Representative

Richmond, VA · On-site

$18.75 - $21.25/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Chester, VA · On-site

$18.75 - $21.25/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Richmond, VA

$18.75 - $21.25/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Chantilly, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Manassas, VA · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

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Patient Service Manager information

See Virginia salary details

$29.7K

$65.5K

$111K

How much do patient service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for patient service manager in Virginia is $65,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and strong leadership and communication skills. Many employers prefer candidates with a background in healthcare administration or related certifications, such as a Certified Medical Manager (CMM), and familiarity with healthcare management software. The role may also require a bachelor's degree in healthcare administration, management, or a related field.

What are the most commonly searched types of Patient Service jobs in Virginia?

The most popular types of Patient Service jobs in Virginia are:

What cities in Virginia are hiring for Patient Service Manager jobs?

Cities in Virginia with the most Patient Service Manager job openings:

Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,518 per year, or $31.5 per hour.

Patient Service Manager

Mechanicsville, VA • On-site

Hhs
Health Care and Social Assistance • 10K+ employees
Learn more about Hhsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Location:

Bon Secours Memorial Regional Medical Center

Pay Rate:

Salary - Salary Plan, 70,000.00 USD Annual

Work Shift:

Job Description

We're looking for a friendly, compassionate leader to join our culinary team!
Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities

  • Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

  • Lead and manage team member recruiting, training, and development

  • Perform daily inspections, patient rounding, assessments, coaching, and counsel team members

  • Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs

  • Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment

  • Take action and provide excellent customer service to correct any issues that occur

  • Implement, manage, and maintain the patient ambassador program for high-quality service

  • Collaborate with department, facility, and company leadership to achieve goals

  • Stays informed on patient satisfaction updates, current trends

  • Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.

  • Participates in patient experience workshops and projects led by the organizations

Skills

  • Interpersonal Skills: Ability to interact with individuals of all backgrounds

  • Communication: Effective written, spoken, and non-verbal communication

  • Customer Service: Service-oriented mentality with a focus on exceeding expectations

  • Professionalism: Maintain a positive and professional demeanor

  • Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

  • Team Player: Willingness to provide support where needed to achieve outcomes

  • Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

  • Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

  • Experience managing a team and in customer service

  • Computer experience with word processing, spreadsheets, and various software

  • Must be willing to relocate for promotion opportunities

  • Must have or be willing to obtain a valid Serve Safe certification or equivalent

Not Required but a Big Plus

  • Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred

  • Working knowledge of Press Ganey/NRC Picker

What We Offer

  • Paid time off (vacation and sick)

  • Medical, dental, and vision insurance

  • 401(k) with employer match

  • Employee Assistance Program (EAP)

  • Career development and ongoing training

Important to Know

  • Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

  • Veterans and candidates with military experience are encouraged to apply.

  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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