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Patient Service Manager Jobs in Baltimore, MD (NOW HIRING)

Patient First

Patient Service Representative

Bowie, MD · On-site

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

Patient First

Patient Service Representative

Bowie, MD

$20 - $23/hr

... service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and ... Completing all cash management duties to include counting and accounting for money collected at the ...

ZOLL Medical

Patient Service Representative

Baltimore, MD · On-site

$17.50 - $22/hr

The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest ® , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use ...

ZOLL LifeVest

Patient Service Representative

Baltimore, MD · On-site

$17.50 - $22/hr

The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest ® , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use ...

ZOLL LifeVest

Patient Service Representative

Baltimore, MD · On-site

$17.50 - $22/hr

The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest ® , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use ...

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Patient Service Manager information

See Baltimore, MD salary details

$29.8K

$65.7K

$111.3K

How much do patient service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for patient service manager in Baltimore, MD is $65,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a patient service manager do?

A Patient Service Manager oversees the delivery of services to patients within a healthcare facility, ensuring their needs are met efficiently and compassionately. They are responsible for managing staff, optimizing patient flow, addressing complaints, and improving the overall patient experience. Additionally, they often collaborate with medical and administrative teams to implement policies and maintain high standards of care. Their goal is to create a positive environment for patients while supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a patient service manager?

To thrive as a Patient Service Manager, you need a solid background in healthcare administration, patient relations, and organizational management, often supported by a bachelor's degree in healthcare or business administration. Familiarity with electronic health record (EHR) systems, patient scheduling software, and knowledge of healthcare compliance regulations are typically required. Outstanding communication, problem-solving, and leadership skills set exceptional candidates apart, enabling them to manage teams and resolve patient concerns effectively. These skills are crucial for ensuring seamless patient experiences, operational efficiency, and regulatory compliance within healthcare facilities.

How does a patient service manager typically collaborate with clinical and administrative staff to enhance patient care?

A Patient Service Manager works closely with both clinical teams, such as nurses and physicians, and administrative personnel to ensure a seamless patient experience. They facilitate communication between departments, coordinate patient scheduling, and address any concerns or feedback from patients to improve service quality. By fostering teamwork and implementing efficient processes, Patient Service Managers help create a supportive environment that prioritizes patient satisfaction and operational excellence.

How hard is it to become a patient service manager?

Becoming a patient service manager typically requires a combination of relevant experience in healthcare or customer service, often 3-5 years, and strong leadership and communication skills. Many employers prefer candidates with a background in healthcare administration or related certifications, such as a Certified Medical Manager (CMM), and familiarity with healthcare management software. The role may also require a bachelor's degree in healthcare administration, management, or a related field.

What are the most commonly searched types of Patient Service jobs in Baltimore, MD?

The most popular types of Patient Service jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Patient Service Manager jobs?

Cities near Baltimore, MD with the most Patient Service Manager job openings:

Patient Service Manager jobs near you
Infographic showing various Patient Service Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,664 per year, or $31.6 per hour.

Patient Service Representative

Bowie, MD • On-site

Patient First
Health Care and Social Assistance • 1 - 5K employees

7.4

Company rating: 7.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

269th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Patient Firstexternal

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling Physician and Nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and Policy Manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.
Benefits and Other Compensation:
• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
- Recruitment bonus
- Patient Care Performance bonus (center employees only)
- Weekend bonus (center employees only)

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