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Patient Service Associate Jobs in Baltimore, MD (NOW HIRING)

LifeBridge Health

PATIENT SERVICE ASSOCIATE

Baltimore, MD

$17 - $21.25/hr

Outpatient Rapid Observation Center (OROC) - Patient Service Associate Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit at Sinai ...

LifeBridge Health

PATIENT SERVICE ASSOCIATE

Baltimore, MD · On-site

$17 - $21.25/hr

Outpatient Rapid Observation Center (OROC) - Patient Service Associate Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit at Sinai ...

LifeBridge Health

PATIENT SERVICE ASSOCIATE

Baltimore, MD · On-site

$16 - $24.75/hr

Outpatient Rapid Observation Center (OROC) - Patient Service Associate Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit at Sinai ...

LifeBridge Health

PATIENT SERVICE ASSOCIATE

Baltimore, MD · On-site

$16 - $24.75/hr

Summary Outpatient Rapid Observation Center (OROC) - Patient Service Associate Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit ...

LifeBridge Health

PATIENT SERVICE ASSOC-ED

Baltimore, MD · On-site

$16 - $24.75/hr

Performs all patient registration processes in a thorough, accurate and timely manner, demonstrating a commitment to customer service. Ensures a positive customer experience by exhibiting a positive ...

LifeBridge Health

PATIENT SERVICE ASSOC-ED

Baltimore, MD · On-site

$17 - $21.25/hr

Performs all patient registration processes in a thorough, accurate and timely manner, demonstrating a commitment to customer service. Ensures a positive customer experience by exhibiting a positive ...

Clinical Associates

Patient Service Representative

Towson, MD · On-site

$16.75 - $21.25/hr

At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system ... We are seeking to add a Full Time Patient Service Representative to our team in Towson! Our ideal ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Baltimore, MD

Patient Service Associate information

See Baltimore, MD salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient service associate in Baltimore, MD is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.53 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Baltimore, MD? The most popular types of Patient Service jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Patient Service Associate jobs? Cities near Baltimore, MD with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,176 per year, or $18.8 per hour.
Patient Service Associate

Patient Service Associate

Mercy Medical Center

Lutherville, MD

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist (Patient Service Associate) in Foot and Ankle!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive


Responsibilities

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • High School Diploma or GED
    • A minimum of one year experience is preferred.

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • High School Diploma or GED
    • A minimum of one year experience is preferred.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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