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What is it like to work at Duke University?

Duke University is known for its collaborative and inclusive academic environment, prioritizing innovation, diversity, and excellence in research and education. The university's campus is home to a diverse range of departments and research centers, offering opportunities for interdisciplinary collaboration and professional growth in a dynamic and supportive work environment. Working at Duke University may appeal to individuals who value academic rigor, intellectual curiosity, and a commitment to making a positive impact through research, teaching, and community engagement.

Do workers at Duke University get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Duke University pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between January 2025 and July 2026.

At Duke University, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Duke University affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Duke University?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 41% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 32% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Duke University worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Duke University workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Duke University workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Duke University?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Duke University managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Duke University spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Duke University?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Duke University job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Duke University good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Duke University feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Duke University get to take their breaks without interruption?

Only some people get breaks without interruption.
41% of people report that their breaks get interrupted.
Based on data from 49 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Duke University?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Duke University enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Duke University recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Duke University?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Duke University?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Duke University’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Duke University is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Patient Service Associate jobs?
What are the most popular jobs at Duke University?
What are the most popular categories at Duke University?
Infographic showing various Patient Service Associate job openings at Duke University in the United States as of July 2026, with employment types broken down into 6% As Needed, 87% Full Time, 5% Part Time, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Service Access Team Leader - Duke Perinatal

Service Access Team Leader - Duke Perinatal

Duke University

Durham, NC • On-site

Full-time

Posted 15 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

434th of 553 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leaderwho will embrace our mission of Advancing Health Together.
The Service Access Team Lead is an integral part of the patient care team in the clinic/service area and is responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures. The Patient Service Associate Team Lead is responsible for living Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. The Patient Service Associate Team Lead will maintain a professional image in appearance and over the phone. The Patient Service Associate Team Lead contributes to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean.
Job Summary
Preparation for clinic
  • Review listing of today's patients and next day patients (Department Appointment Report -DAR) Complete prior preparation activities as required by clinic/department area.
  • Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared for patients prior to or at arrival Referral work queues Orders work queue.
  • Obtain Imprest cash bag.
  • Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management
  • Perform other related clerical duties as assigned by Service Access Manager

Minimum Qualifications
Education
High school diploma required.
Experience
Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.
Knowledge, Skills and Abilities:
• Strong verbal and written communication skills mandatory.
• Basic PC skills.
• Minimum six months data entry experience.
• Medical terminolog y knowledge
• Knowledge and understanding of telephone etiquette.
• Ability to organize and prioritize.
• Ability to provide oral and written instructions.
• Ability to interact tactfully and courteously with the public.
• Ability to apply specific departmental policies, rules and regulationsrelating to verifying patient in formation, collecting payments and maintaining records and forms.
• Ability to establish and maintain effective relationships with other personnel.
• Entry level supervisory skills (coaching/counseling, performance evaluation)
• Knowledge of staff planning
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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