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Patient Service Associate Jobs in Durham, NC (NOW HIRING)

AMPLIFY HEALTH

Patient Service Associate

Raleigh, NC · On-site

$18 - $20/hr

Position Summary We are seeking full-time, hardworking and enthusiastic Patient Service Associate to join our ambitious team and help us drive top talent to our organization at several of our ...

Duke University

Patient Service Associate

Durham, NC · On-site

$15.50 - $19.50/hr

Patient Service Associate Work Arrangement: On-Site Requisition Number: 273912 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL At Duke Health, we're driven ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Dukehealth.org

Patient Service Associate

Durham, NC · On-site

$15.50 - $19.50/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Durham, NC

Patient Service Associate information

See Durham, NC salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in Durham, NC is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Durham, NC?

The most popular types of Patient Service jobs in Durham, NC are:

What cities near Durham, NC are hiring for Patient Service Associate jobs?

Cities near Durham, NC with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,066 per year, or $18.3 per hour.

Patient Service Associate

Advance Community Health

Raleigh, NC • On-site

$16.50 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Patient Service Associate

We are seeking full-time, hardworking and enthusiastic Patient Service Associate to join our ambitious team and help us drive top talent to our organization at several of our Southeast Raleigh location. Under the direction of the Practice Manager, the patient relations representative is also responsible for providing face-to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referrals duties. This position will serve on teams to provide quality and patient-focused healthcare.

Our Benefits

ACH offers:

  • Company paid Medical premiums for Employee and two dependents.
  • Dental, and Vision insurance
  • 401K participation
  • All employees receive their Birthday Off
  • Floating Holiday

Essential Duties and Responsibilities

  • Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
  • Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
  • Collect and correctly post payments in accordance with ACH Cash Management protocols.
  • Accurately balance and close out cash drawer daily; make deposits as needed.
  • Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
  • Maintain accurate records of all program events and participant interactions.
  • Function as secondary point of contact for inquiries, requests, and communications from external partners.
  • Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.

Supervisory Responsibility

  • None

Education and Experience

  • Minimum of High school Diploma or GED.
  • 1-2 years related experience working as a receptionist or front desk.
  • Strong computer skills with knowledge of Microsoft Word, Excel.

Preferred Skills.

  • Bilingual
  • Healthcare experience
  • Front desk experience in a medical or dental office
  • Non-profit and/or community health experience
  • GE Centricity or EHR system experience
  • Experience multi-tasking while providing quality customer service.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

Monday – Friday, 10:00am – 7:00pm (No Remote Option at this time) 8 hours per day excluding breaks.

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