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Patient Service Associate Jobs in Roxboro, NC (NOW HIRING)

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke University

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

Duke Health

Patient Service Associate

Durham, NC · On-site

$16.50 - $20.75/hr

Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution ...

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Patient Service Associate information

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How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in Roxboro, NC is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.17 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Roxboro, NC?

The most popular types of Patient Service jobs in Roxboro, NC are:

What cities near Roxboro, NC are hiring for Patient Service Associate jobs?

Cities near Roxboro, NC with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Roxboro, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,684 per year, or $16.7 per hour.

Patient Service Associate

Durham, NC • On-site

Duke Health

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Duke Healthexternal

$16.50 - $20.75/hr

Full-time

Posted 5 days ago

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.


Commitment Bonus $2,500 (2 equal installments over 12 months- 6-month increments)

Work Arrangement - On-site

Shift: 9:30 pm - 6:00 am. Off Friday and Saturday; works Sunday through Thursday

Occ Summary

Coordinate and participate in a variety of management-related duties. scheduling. Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution, ancillary scheduling and preparation and referrals.

Work Performed

  • Ability to use Maestro to assist with patient and visitor wayfinding. Actively meet, greet and assist patients, guests, and colleagues with general patient information and wayfinding (May be assigned to multiple locations within the same workday based upon need)
  • The ability to walk and stand for long periods (not a stationary position)
  • The ability to independently walk to various Duke clinics and hospital locations in a wayfinding capacity
  • Must possess a professional appearance and manner
  • Follow HIPPA privacy policy guidelines
  • Able to access patient information
  • Assist as needed on the patient information phone line using the Cisco system
  • Identify patients who have special needs (obtain wheelchairs and/or arrange wheelchair transport through patient transport)
  • Take special requests, document/log information and forward to the Concierge for resolution
  • Forward any patient advocacy concerns to the Patient Visitor Relations staff
  • Demonstrate excellent verbal communication skills and the ability to function with empathy, friendliness and compassion when interacting with patients, guests, and vendors
  • Ability to exercise judgment to accurately triage inquiries
  • Flexibility with hours, evenings, weekends, and holidays required

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles, normally acquired through high school education

Experience

One year of work experience in directly communicating and providing service to patients or the public, preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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