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Patient Service Associate Jobs in Apex, NC (NOW HIRING)

Kernodle Clinic

Patient Service Associate

Mebane, NC · On-site

$14.75 - $18.50/hr

Patient Service Associate Patient Service Associate - Full Time Position for Busy Multi-Specialist Clinic, located in Mebane, NC. Kernodle Clinic is a respected and progressive multi-specialty group ...

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Patient Service Associate information

See Apex, NC salary details

$9

$14

$18

How much do patient service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient service associate in Apex, NC is $14.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.82 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Apex, NC are hiring for Patient Service Associate jobs?

Cities near Apex, NC with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Apex, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,192 per year, or $14.5 per hour.

Patient Service Associate

Kernodle Clinic

Mebane, NC • On-site

$14.75 - $18.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Kernodle Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Patient Service Associate
Patient Service Associate – Full Time Position for Busy Multi-Specialist Clinic, located in Mebane, NC.
Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.
We are seeking a patient-focused individual for a full-time Patient Service Associate position at the future new Mebane Kernodle Clinic location (Trollingwood Road exit). Previous experience is preferred but not required. EPIC experience is a plus but not necessary. The schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m.
Qualified candidates should demonstrate excellent customer service skills, computer proficiency, and a strong knowledge of medical practices. The ability to multitask effectively while creating a friendly, welcoming environment for our patients is essential.
Job Type: Full-time
Duties Include, but not limited to the following:
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
  • Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
  • Schedules appointments, always double identifying the patient and verifying demographic information.
  • Ensure that necessary signatures are obtained on release and assignment forms.
  • Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
  • Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.
  • Receive incoming referrals and process.
  • Greet patients on arrival.

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