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Patient Service Specialist Full Time Jobs (NOW HIRING)

Concentra

Patient Service Specialist - Full Time

Charlotte, NC · On-site

$18.50 - $25.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

New

Concentra

Patient Service Specialist - Full Time

Charlotte, NC · On-site

$18.50 - $25.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

New

Select Medical

Patient Service Specialist

Manchester, MO · On-site

$18/hr

Patient Service Specialist Location: Big Bend Sulphur Springs Type of Employment: Full-time Schedule: Mon/Wed- 730-1:30 Tues/Thur/Fri- 730-630 Compensation: $18/hour- Increases based on experience.

New

Select Medical

Patient Service Specialist

Wildwood, MO · On-site

$18/hr

MO Type of Employment: Full-time Schedule: Monday-Thursday between the hours of 7 AM & 7 PM. These hours will change to Monday-Friday once a second clinician is hired. Compensation: $18/hour ...

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How much do patient service specialist full time jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient service specialist full time in the United States is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What does a patient service specialist full time do?

A Patient Service Specialist is responsible for providing administrative and customer service support in healthcare settings, such as clinics or hospitals. Their duties often include scheduling appointments, verifying insurance, greeting patients, handling billing inquiries, and maintaining accurate patient records. They serve as a vital link between patients and healthcare providers, ensuring that the front-office operations run smoothly. Excellent communication and organizational skills are important for this role. Patient Service Specialists help create a positive experience for patients throughout their visit.

What are the key skills and qualifications needed to thrive as a patient service specialist full time?

To thrive as a Patient Service Specialist Full Time, you need strong organizational abilities, knowledge of healthcare procedures, and typically a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, appointment scheduling software, and insurance verification tools is often required. Exceptional communication, customer service, and problem-solving skills help build positive patient relationships and navigate complex situations. These skills are vital for efficiently managing patient flow, ensuring accurate information, and delivering a high-quality patient experience.

What are the main challenges a patient service specialist full time might face when managing a busy front desk environment?

A Patient Service Specialist Full Time often encounters challenges such as managing high patient volumes, handling multiple phone lines, and coordinating appointment schedules efficiently. Balancing administrative tasks with providing excellent customer service to patients can be demanding, especially during peak hours or when dealing with urgent situations. Success in this role relies on strong organizational skills, effective communication, and the ability to remain calm under pressure while supporting both patients and clinical staff.

What is the difference between Patient Service Specialist Full Time vs Patient Service Specialist Part Time?

AspectPatient Service Specialist Full TimePatient Service Specialist Part Time
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsOften requires same certifications as part timeSame certifications as full time
Work EnvironmentSame healthcare settings, patient interactionSame healthcare settings, patient interaction
BenefitsUsually includes health insurance, paid time offLimited or no benefits

In summary, the main difference between Patient Service Specialist Full Time and Part Time roles lies in work hours and benefits. Full-time positions typically offer more hours and benefits, while part-time roles provide flexibility with fewer hours and limited benefits.

How much does a patient service specialist full time make?

The average full-time patient service specialist in Ohio earns approximately $35,000 to $45,000 annually, depending on experience, location, and healthcare facility. Salaries can vary based on certifications, skills, and the complexity of patient interactions.
More about Patient Service Specialist Full Time jobs

What cities are hiring for Patient Service Specialist Full Time jobs?

Cities with the most Patient Service Specialist Full Time job openings:

What are the most commonly searched types of Patient Service Specialist jobs?

The most popular types of Patient Service Specialist jobs are:

What states have the most Patient Service Specialist Full Time jobs?

States with the most job openings for Patient Service Specialist Full Time jobs include:

What job categories do people searching Patient Service Specialist Full Time jobs look for?

The top searched job categories for Patient Service Specialist Full Time jobs are:

Patient Service Specialist Full Time jobs near you
Infographic showing various Patient Service Specialist Full Time job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,072 per year, or $21.7 per hour.

Patient Service Specialist - Full Time

Concentra

Charlotte, NC • On-site

$18.50 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Concentra rating

6.5

Company rating: 6.5 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

611th of 895 rated healthcare providers

Job description

Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
  • Greet patients and visitors
  • Communicate wait times to patients and direct them accordingly
  • Obtain authorization, as needed, to process patients for services
  • Check in patients using appropriate patient management system
  • Explain all required forms to patients and ensure proper completion of all paperwork
  • Answer incoming telephone lines and direct the caller accordingly
  • Contact patients regarding appointment reminders, rescheduling, or cancellations.
  • Check out patients in appropriate patient management system and distribute records
  • File paperwork, medical records, and correspondence
  • Maintain inventory of office supplies and printed forms
  • Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings
  • Participate in initial and ongoing training as required
  • Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
  • Assist Center Operations Director or other leader in managing daily administrative functions
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Use employer reporting tool to scan and distribute employer results and paperwork
  • Review clinician transcriptions and enter applicable charges via internal charge entry system.
  • Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
  • 6 months to 1 year
  • Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees
  • Demonstrated ability to maintain working relationship with all levels of employees
  • Demonstrated excellent customer service skills
  • Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
  • Ability to perform all aspects of front office operations
  • Drive to achieve or exceed established service standards

Additional Data
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

What Concentra employees say

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Hours and flexibility

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About Concentra

Sourced by ZipRecruiter

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Addison, TX, US

Year founded

1979

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